Mike Sheldon Email & Phone Number

Cheshunt, GB

Cheshunt

Nationwide

Doddle is the first service in Britain to have fully-staffed, dedicated shops for collecting and returning online shopping, as well as sending parcels. With a network of shops at railway stations and near transport hubs across the country, we're building our business on convenience and consumer choice. At Doddle, we let our customers choose exactly how.

- Developed customer facing 'Sales Through Service' used across all Retailing Services Areas within Tesco (Click and Collect, Tesco Tech, Tesco Photo Shop, Telecoms, Opticians and Pharmacy. This was a two tiered approach:1) Recruitment. New material developed to ensure we have the right people in the right place. Introduction of an assessment centre.

National

- Responsible for delivering the Phone Shop Apprentice Scheme across the entire estate.- Developed e-learning to simplify and introduce courses based on the needs of the business. Impact tracked for return of investment and further training provided where required.- Developed and worked closely with new Training Managers within the business to deliver a.

London, United Kingdom

- Working closely with key national account stakeholders to deliver bespoke presentations/training through inductions, seminars, exhibitions, workshops and one-to-one.- Main point of contact where no face-to-face support available to deliver our proposition and eCommerce capabilities and to drive up business with existing accounts.- Designed and delivered.

London, United Kingdom

- Working in partnership with our Protection Proposition Manager and development teams to deliver a truly unique and market leading way of submitting business using our new intuitive underwriting system.- Identified pilot accounts to deliver extensive training and help them to work smarter.- Trained all our sales force to ensure they were competent to.

London, United Kingdom

This unique role was created for me to support our key networks/distributors to improve the way they operate. It involved regular slots with team meetings across our network of offices.- this included portal training for quotes and Group Pension submission for employees.- help our stakeholders look at segmenting their client bank and deliver targeted.

London, United Kingdom

This unique role was created so Central London could have a dedicated worksite consultant to visit new schemes and help with membership take up- Jointly working with Human Resources to create a record of their employees that would be submitted seamlessly through to us.- Attendance at 'Beauty Parades' where we would have a regular slot for me to deliver the.

London, United Kingdom

- Dedicated support for two sales consultants- Sales Support Consultant of the year 1999.

London, United Kingdom

Joined as a quotes clerk and worked my way up to Team Manager looking after 6 sales support.

Education record

Education record