Mike Sheldon Email & Phone Number

London, England, United Kingdom

- Managing tooling and automation projects for the Engineering Operations team at HubSpot.- Leading and guiding software engineering teams to create software solutions- Creating automations for internal processes to increase team efficiency- Spearheading the office opening in London to support international growth goals- Managing creation of mentorship programs across product and engineering teams to retain top talent- Providing company wide consultative direction on project/product development- Administrating internal HubSpot CRM- Optimizing internal resource documentation channels

Dublin, Ireland

- Coordinating teams during product rollouts- Partnering across departments to guarantee on time delivery - Analyzing data to reduce bug rates and improve resolution efficiency - Making data-driven cases for where to invest team resources

Dublin, Ireland

- Reviewing team performance metrics to identify growth opportunities - Working with Customer Support team to up-skill, create resources, and fill knowledge gaps- Scoping and executing projects designed to amplify the team’s ability to achieve company goals

Dublin, Ireland

- Analyzing customer data to identify product improvements with highest impact for usability - Coordinating cross-functional roll out for product wide UI update- Create documentation on complex troubleshooting to improve communicate across product teams.- Troubleshoot bug reports and advanced complex issues through Jira

Cambridge, Ma

Provide high-quality technical support for the HubSpot software program.Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies including HTML/CSS, DNS and marketing strategies.

Portland, Maine Area

Promote aerospace education, and provide support during national rescue and relief efforts.

Freeport, Me

Assisted customers throughout the store. Found solutions to their needs and helped to educate them on the products offered.

Led the footwear department to achieve store goals and provide customer service and support. Assisted management in operations and supervision of store activities. Performed duties to ensure efficient and effective performance of the footwear department.

Assisted customers in learning about Apple products and finding solutions for their needs. Provided setup assistance, technical support, and helped the customers through the checkout process.

Assisted faculty in the development and promotion of Kent State University’s study abroad programs. Marketing intern for International Affairs Office, and Study Abroad Office.

Performed duties as a ramp agent for US Airways Express. Loaded bags onto and off of aircraft, directed and moved aircraft into and out of the ramp area.

Bachelor Of Science (B.S.), Aeronautics

Senior Project: The Commercialization of the Astronautics Industry: Investigating Privatized Payload Launches and Expanding Space Tourism.

Marketing, Business Management, Flight Technology, International Business

Studied Abroad in Geneva, Switzerland from August 2010 - December 2010, focusing on International Business.