I am responsible for driving Interactions’ end customer (caller/chatter/texter) experience and leveraging Interactions technology to deliver superior customer experience, satisfaction and ease of use. The Design Services team is involved in every aspect of our customer engagements including creating vision clips, reviewing proposals with the sales team, working with clients to define and document the system of their dreams, collaborating with the development and quality assurance teams to implement that vision, working with the operations team to ensure that we are implementing it in a way that integrates seamlessly into daily operations and producing, directing and recording the vocal performance that brings the whole thing together and makes it an Interactions system.I have worked in and around call centers since 1991. I have performed in nearly every possible capacity. I have been on the phones, lead, manager, director, project manager, program manager, trainer, training manager, consultant and more.I like the industry because it is constantly challenging and ever changing.Specialties: Call center expertIVR DesignSoftware development managerIVR consultantPeople management
Frequently Asked Questions about Michael Pell
What is Michael Pell's role at the current company?
Michael Pell's current role is Director of Design at Interactions.
Not the Michael Pell you were looking for?
-
Michael Pell
Senior Executive Visionary: Spearheading Financial Optimization & Assetmanagement For Revenue Growth, Innovation, And ProfitabilityDenver Metropolitan Area4yahoo.com, gmail.com, zionsbancorporation.com, zionsbancorporation.com -
Michael Pell
New York, Ny2reuters.com, yahoo.com -
Michael Pell
Framingham, Ma5hotmail.com, americanwell.com, dell.com, meditech.com, amwell.com8 +150888XXXXX
-
Michael Pell
Salt Lake City, Ut3ultradent.com, crbard.com, utah.edu
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial