Miles Reiter Email & Phone Number

Indianapolis, In, Us

- Work on integrated product teams with government partners such as Health and Human Services on their new TANF Data Reporting System (TDRS).- Lead Designer/Researcher on the TDRS project.- Collaborate cross-functionally with policy experts, product managers, developers, and other designers.- Run continuous user research and design operations to support data-backed decision-making and document all research findings.- Evaluate both design-deliverables and deployed front-end code for accessibility conformance.- Extend and leverage U.S. Web Design System (USWDS) components and patterns to support project needs and visualize requirements.

Indianapolis, Indiana Area

- Built the practice of generative and evaluative research to ensure data-backed decision-making.- Developed an outcome-centric roadmap that aligned stakeholders and supported research by framing functionality in a context that users easily related to.- Drove the transition to an agile release-cycle (from semi-annual waterfall) which allowed the team to learn and respond to customer needs far more efficiently.- Created an opt-in beta program which increased opportunity for usability testing, created an inbound flow of research participants, and allowed for the testing of more complex systems & interactions.

Indianapolis, Indiana Area

- Led the volunteer team in identifying high priority goals and scoping the project.- Facilitated workshops which served both to test prototypes of the solution and to keep Codelicious stakeholders updated on progress.- Wrote documentation and briefed Codelicious stakeholders to ensure a smooth handoff of the finished product.

Indianapolis, Indiana

- Balanced design responsibilities for both client companies (Bolstra & Lumavate) and their respective products.- Ensured one-off work for Lumavate’s own clients served double-duty via the design of reusable patterns for Lumavate’s own product.- Implemented and facilitated the first research ops for Bolstra’s product in the form of contextual inquiry with local and regionally based customers.

Indianapolis, Indiana Area

- Audited existing tools and content in-use within Film Indy and prioritized key functionality with the Product Manager.- Designed quality assurance test cases alongside developers on the volunteer team.- Established a style guide that married the look & feel desired by Film Indy stakeholders to the development framework being used to build the tool.