Donald Miller Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

Establish a reverse logistics program to enable the return, repair, and reuse of equipment from customer sites. Assess current operational, maintenance, and on-hand inventory standings, and prepare reports for senior leaders. Supervised 7 employees and maintaining their professional and technical training. Advised senior leadership and corporate teams on processes, policies and activities related to warehouse, logistics and configuration tasks for all operational needs, fulfillment, depot management and repair.• Devised a returns processing program to clean, screen, and test return equipment so it may be redeployed.• Coordinated with vendors to create return merchandise authorization (RMA) processes.• Lead a cross departmental team focusing on end to end process consistency and refinement for repair processes. • Self-taught python and Sql to better analyze and organize large data sets.• Established Metrics for all activities in the Reverse logistics process.• Created then Implemented testing procedure improvements for 51 models to drive efficiencies.• Scraped 7+ systems to collect and categorize data enabling the identification and recovery of $250K Devices.

Cincinnati, Ohio, United States

Manage a production facility that fulfills device orders for Comcast customers on a timely basis. Overseeing 4 Warehouse and Production Coordinators and 15 Configurations Technicians. Maintain general warehouse operations, as well as the accuracy of the inventory being shipped to customer sites. Train staff, assign tasks, set priorities, and measure performance. Audit workflow for quality assurance purposes. Collaborate with other levels within Comcast Business to forecast upcoming equipment needs against current inventory. Conducts regular departmental staff meetings and safety huddles, minimizes staff turnover through continuous staff engagement. Meet Service Level Agreements by prioritizing the orders of repair equipment to be delivered to the customers.• Achieved 98% on time delivery to customer sites.• Independently Established Metrics for all activities in the forward logistics process.• Independently Developed shipping reports that enabled cost reporting.• Independently Developed Production reports that enabled accurate production planning.• Reduced the amount of overnight shipping by 29% cutting $150K a month in shipping costs.• Independently Developed a reporting server to allow for real time information to operational managers.• Worked with UPS to improve the shipment process greatly reducing lost shipments.• Self-taught Tableau, Smartsheet, Visio, and Microsoft BI.• Increase Production outputs by 33% using lean methodologies.

Cincinnati, Ohio

Coordinate and supervise maintenance of all communication-electronic equipment such as telephone and switching data systems, computing systems, and fiber optic communication systems. Also oversee maintenance of utilities, including power grid management, heavy equipment operation, hydraulics, power distribution units, generators, and HVAC. Direct and supervise staff of up to 100 and oversee daily operation of the Communications/Electronic maintenance shop, including the Technical Documentation, Modification, Calibration, Quality Control, Tool Control, and Shipping/Receiving areas. Assess current operational, maintenance, and on-hand inventory standings, and prepare reports for senior leaders. Requisition/procure complex components and parts from multiple platforms and suppliers to maintain a timely throughput in the maintenance cycle. • Supervised corrective maintenance processing of 180+ service requests in one year time frame.• Supervised the return of over 60 pieces of gear to serviceable status, including mission critical items, electrical systems, and communication suites or systems. • Developed and installed power grid for 3 reserve training exercises.• Played a vital role in transitioning outdated maintenance systems from legacy program to current Oracle application GCSS (Global Combat Support System) by coordinating between numerous regimental agencies, suppliers, and sections. Ensured maintenance operations remained unimpeded during transition.• Manage classroom training and instruct subordinates, peers, and superiors on proper procedures of inducting equipment, inputting calibration/modification data, and documenting equipment history, checks, and services. Also conduct hands-on training in safety, OSHA compliance, quality control, repair, and modification.• Recognized as Subject Matter Expert for over 21 electronic radio systems.

Cincinnati, Ohio

Managed the pay, travel compensation, and proper documentation for 186 marines. Developed and deployed standard operating procedures to refine processes, improve efficiency, and optimize workflow. • Successfully turned around failing unit by preparing six functional areas for stringent bi-annual audit (CGRI-Commanding General Readiness Inspection). Personally designed and implemented multiple Standard Operating Procedures and process controls, enabling the unit to pass inspection as a whole, returning it to deployable status. • Developed ten standardized procedures which streamlined administrative transactions, improving accuracy and consistency of documentation and resulting in timely compensation/travel payments, audits, and training. • Assisted in the Toys-4-Tots program, receiving a Letter of appreciation for voluntary community service.

Jacksonville, North Carolina Area

Supervised a shop of 12 peers and subordinates managing the battalion’s maintenance activities. • Consistently sustained the maintenance readiness level above 90%.• Converted Maintenance systems from legacy programs to current systems. Oversaw conversion and taught subordinates, peers, and superiors on the new procedures.• Self-taught the Logistics Command system for distribution, refining the inefficient process for disposal of antiquated equipment and removing $1.4M worth of gear from the unit. • Received Good Conduct Medal for 3 years of honorable and ethical service.• Received Global War on Terrorism Medal for assisting in fleet Marine Corps War on terrorism.• Awarded Navy and Marine Corps Achievement Medal for individual accomplishment.• Awarded Certificate of Commendation for instrumental support of training exercise, performing jobs outside assigned military occupational specialty. Repaired downed electrical grid, proving the adaptability of troubleshooting techniques to any process.

Multiple

Marine Corps Training (Various Training Locations) Obtained US Marine Basic Training and Joint Services Education at various locations over a one year period. • Excelled in Electrical maintenance, finishing second in series of 60 Marines.• Received National Defense Service Medal for joining in a time of war.• Received Letter of Appreciation for voluntary community service.• Developed skills in time management and troubleshooting.

Bachelor Of Business Administration - Bba, Business Analytics

Military And Strategic Leadership

Professinal Military education to include, Corporals course, Sergeants Course, And Advanced Course witch provided more tools in my.

Education record

Studied advanced mathematical electronic theory. The course went through the operation and maintenance of most communications.

High School Diploma, General Studies