Miranda Cooper Email & Phone Number

Santa Monica, California, United States

Addressing inbound customer inquires regarding our platform, services, and insurance billing functionalities. Responding to all insurance-related support emails aiming for faster resolutions. Efficiently triaging inquiries to specialized team members, scheduling live screen-sharing sessions when necessary, and employing intuitive problem-solving to troubleshoot complex issues. Proactively identifying patterns and escalating product issues to Technical Support Specialists. Facilitating customer engagement while collaborating across teams to handle inquiries and contribute to revenue goals. Acting as a liaison between customers and insurance clearinghouse, ensuring timely resolution of complex inquiries and holding them accountable to SLAs. Continuously enhancing workflows and knowledge systems to optimize support processes.

Denver, Colorado, United States

Currently creating graphic art and producing apparel/merchandise using Etsy online marketplace as a hobby.

Denver, Colorado, United States

As a Manager and Facilitator, my job was to carry out all customer service related protocol, conduct the daily business of the float spa, and manage all employees. This made me responsible for the general and deep cleanliness of the facility, as well as for displaying excellent verbal and written communication skills while dealing with customer inquiries, giving tours of the facility, answering phone calls and emails, and managing the small staff.

Denver, Colorado, United States

The CCD Student Ambassador program empowers students to take on an exciting roll as a peer-mentor, and help facilitate campus tours, help desk hours, new student orientation, and community outreach events.

Makawao, Hawaii, United States

As a server/barista/hotel staffer, I took on many duties at Lumeria. My main job was to arrange elaborate table settings for retreat guests featuring flowers and fresh fruit, to highlight Hawaii’s unique and beautiful agriculture and provide excellent fine-dining service; presenting each guest with enthusiasm and Aloha.

Kahului, Hawaii, United States

Supervised the operations at the front end. Helped cashiers with problems and making sure the flow of traffic at the registers is manageable. Assisted customers with returns, special orders, and any questions that they may have quickly, accurately and in a pleasant manner, while offering exceptional customer service.

Education record

Education record