• Responsible for performing installations, upgrades, maintenance actions, and Temporary Design Departure (TDD) implementations on IBCS components; including software integration, networking, and application software. • Applied security patches to systems in accordance with Security Technical Implementation Guides.• Configure and troubleshoot model-based test equipment, used to simulate sensor, launcher, and track data.• Red Hat Enterprise Linux and Microsoft Windows systems administration. • Utilize Windows Active Directory to efficiently reset and modify account passwords, ensuring secure access management. • Cisco network device troubleshooting using the OSI model.• Troubleshoot technical issues, determine technical solutions, and recommend actions to rectify.• Configure, install, and upgrade network files and configurations on equipment requiring interconnectivity in physical and virtual network environments.

• Led projects repairing, upgrading or replacing mechanical equipment in physical plant • Able to use provided schematics or interconnect diagrams to diagnose complex problems• Respond to emergency and urgent work orders and provide immediate results to get the area secure and operational as soon as possible • Consistently use multimeters and flukes to troubleshoot problems with electronic components and communications cabling• Solely responsible for creating work orders and operator logs of all critical and non-critical equipment using an automated ticketing system• Worked alongside network administrators to repair/replace IT equipment, including but not limited to switches, servers, and patch cables. • In charge of providing unscheduled and miscellaneous maintenance to UKMC, as well as routine maintenance of building and electrical/mechanical support systems.

• Supervised two maintenance technicians and was solely responsible for the maintenance budget and department• Assisted subcontractors with final punch-lists to meet deadlines for inspections• Responsible for communication between internal and external customers to ensure the proper actions are being taken to complete work orders as assigned. • Prioritized urgent and preventative maintenance work order tickets

• Supervisor for eight Commercial Lines Specialists and helped to provide feedback on potential strengths and worked with senior leadership to create new training materials • Mentored new employees to confirm their ability to provide quality service, customer satisfaction, and feel confident in their new role• Utilized multiple computer systems and guidelines to provide support for commercial business owners• Followed up with commercial business owners in relation to prior changes quoted on their policies

• Collaborated on the pilot program for OS X 10.11 (El Capitan), contributing to its successful implementation.• Aided users, addressing and resolving software issues on both MacOS and iOS platforms. • Demonstrated leadership skills by overseeing a team of Tier 1 Support Technicians. • Effectively utilized a proprietary ticketing system to streamline workflow, create detailed work orders and meticulously document issue resolutions.

• Responsible for keeping orthodontic equipment operational and presentable.• Handled patient scheduling for 3 dentists. • Input record data for each patient relating to work performed and X-Ray results.