Mitchell Burkowsky Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Middletown, New York, United States

Operated computerized systems to record data, make corrections or complete required follow up. Activated new accounts. Upgraded, downgraded, transferred and reconnected service. Answered billing questions, processed payments. Responded to customer inquiries. Provided quality technical support to customers as well as to TWC personnel having problems using the company’s products. Utilized advanced technical knowledge of the company’s products and services. Assessed needs and promoted alternative products or services. Sold services and features to meet defined sales objectives/goals.

Poughkeepsie, New York, United States

As lead of a team of eight Project Managers working virtually across the globe, oversaw the design and execution of their projects for the Walt Disney Company’s SAN and NAS Allocation Program. He trained project managers and facilitated process improvement to insure gains in both efficiency and quality. Insured that his program was compliant with business controls, audit readiness requirements, and quality improvement. Extremely customer focused, performed well under pressure and exceled in leading geographically dispersed teams. When projects were complete, responsible for prioritizing and assigning new projects. Mentored both new and experienced PMs in the US and India.Built positive relationships as he was actively engaged when negotiating requirements with stakeholders (VPs, executives, directors and third party vendors) to establish strategic and tactical plans, financial baselines, and key deliverables. Throughout project durations, illustrated competency by soliciting feedback on PMs’ performance, coached the PMs through any skill gaps they may have and builds organizational talent. As a result, his customer satisfaction surveys were amongst the highest rated for the Disney Customer.Ability to build trusting relationships helped to not only be an effective team lead, but has also enabled the smooth transition of work from US Project Managers, to global resources in India. Successful in setting up training programs for these overseas resources, while still maintaining both high quality and production from US Project Managers who were training their replacements.Regularly presented governance reports to customer management and executives, and met regularly with customer management to prioritize projects, monitor quality, and improve processes. Through his quality and process improvements, led team to cut average delivery time by over 50% over the course of just six months, meeting and far exceeding customer expectations.

Poughkeepsie, New York, United States

Managed a team of 6 UNIX system administrators in Poughkeepsie, NY, created support procedures for 500+ UNIX servers, server deployment, software and microcode upgrades. Implemented appropriate levels of system security. In addition, was responsible for the build out of UNIX servers in remote locations, including IBM Corporate Headquarters and the IBM Learning Center in Armonk, NY, and the IBM Palisades Conference Center in Palisades, NY. Managed the project to deploy new hotel administration servers in these remote locations, designed and implemented training procedures, and trained over 20 members of hotel front desk and administrative staff. Ensured server data integrity by evaluating, implementing and managing appropriate software and hardware solutions.Managed the PARASITe (a suite of sysadmin tools) deployment project for IBM Unix & Intel Tower, deploying to over 8000 UNIX and Intel servers, on time and on budget. Assigned resources, monitored critical path tasks, tracked milestones and risks via Microsoft Project. Reported progress to stakeholders weekly, including IBM executives. Projected savings to IBM yearly was $12 million.

Poughkeepsie, New York, United States

Trained and assisted 24 users with software and hardware problems and issues. Diagnosed and fixed problems for clients on Hospital LAN. Performed and scheduled backups and restorations for 24 client workstations. Researched and finalized purchase decisions for PC’s, servers, software and upgrades. Negotiated agreements for Occupational Health services with clients in the Mid Hudson Valley. Designed promotional materials, mailings, and surveys. Managed operational issues for Sales and Clinical Operations.

Bachelor Of Arts - Ba, Psychology, Business Administration Minor

Comprehensive It1 Administrator Program, It Administration