Perform specialized hardware (PC, thin client, Samsung tablet, iPad, barcode wands) and software repairs and support for a diverse range of users. Resolve hardware, software, and networking/communication problems, conflicts, and defects. Provide daily desktop and peripheral support. Order equipment and software and oversee computer inventory management. Effectively interface with other departments, personnel, and business contacts. Assist in resolving LAN communications problems. Participate in departmental projects as required.

Provide web filtering for schools K-12. Assisted worldwide customer base in a call center and chat environment to troubleshoot company product along with peripheral products within customer network. Other responsibilities included analyzing student browsing data for suicide prevention according to CIPA and writing PAC files using JavaScript.

My duties revolved around ordering and stocking company materials for their warehouse, and distribute materials to employees. I was also responsible for troubleshooting malfunctioning equipment.

Contracted to build WAN for five offices across Louisiana. Also provided general IT support to company employees and performed maintenance services for office equipment.