Mitchell Llora Email & Phone Number

Boiling Springs, SC, US

Boiling Springs, South Carolina, United States

Lead, Manage, AccountabilityClient services and CommunicationPerform customer service tasksEngineer solutions/resolutions to technical issues and general advice as a technical consultantMentor and train System EngineersEscalation point for System EngineersImplement solution in client's environmentOversee onboarding of T&M ClientsIdentify issues and.

Boiling Springs, South Carolina, United States

Oversee ticketing queues for all support teamsOversee support team's employeesEnsure support teams are resolving tickets within UNG's SLADrive operational efficiencies within support teamsRecommend training solutions to improve technicians skillsetsAdminister the hiring process of new support team membersDevelop and maintain new hire training process

Boiling Springs, South Carolina, United States

Direct medical support team of 7 to ensure timely responses and resolutions to over 25 businesses with multiple locations.Analyze ticket issues, create and implement proactive recommendations.Assist with project related tasks as necessary to maintain project schedule integrity.Install, maintain, and support of servers, workstations, switches, firewalls.

Boiling Springs, South Carolina, United States

Troubleshoot and support customer inquiries, requests and issues via phone call or email. Log all customer contact in the support ticketing system, maintain complete and accurate information.Ensure issues were resolved to the client’s satisfaction.Respond to and investigated alerts received from remote monitoring and management tools.Install, maintain and.

Spartanburg, SC

Projects included diagnosing and upgrading slow networks to reduce load time accessing databases on servers to access patient charts for medical software.Ordered, setup, installed new servers and migrated software and data from old severs.Created virtual servers to separate roles for Active Directory, Exchange, DNS, DHCP, file, database, and print servers..

Greenville, SC

Dentrix, Easy Dental, eServices Technician – Tech 5Configure firewalls and networks to resolve communication issues.Assist customers with setup, issues or inquiries relating to the software, electronic claims filing and tracking,billing statement submissions, online backup software and credit card payments.Network setup and configuration at dental trade.

Roebuck, SC

Assisted with converting rough sketches to working construction documents according to building code.Drafted detailed drawings of structures, specifying dimensions and materials needed.Collaborated with builders to see that construction was in line with drawings and designs.Monitored the design process from conceptual phase through construction.