Mitchell Llora Email & Phone Number

Boiling Springs, Sc, Us

Boiling Springs, South Carolina, United States

Lead, Manage, AccountabilityClient services and CommunicationPerform customer service tasksEngineer solutions/resolutions to technical issues and general advice as a technical consultantMentor and train System EngineersEscalation point for System EngineersImplement solution in client's environmentOversee onboarding of T&M ClientsIdentify issues and trendsPerform all on-site activities related to installs, AMC, equipment troubleshootingDocument thorough ticket information including time entriesMonitor and manage all high and critical ticketsMaintain Teams 75% Billable utilizationT&M Site Survey Management

Boiling Springs, South Carolina, United States

Oversee ticketing queues for all support teamsOversee support team's employeesEnsure support teams are resolving tickets within UNG's SLADrive operational efficiencies within support teamsRecommend training solutions to improve technicians skillsetsAdminister the hiring process of new support team membersDevelop and maintain new hire training process

Boiling Springs, South Carolina, United States

Direct medical support team of 7 to ensure timely responses and resolutions to over 25 businesses with multiple locations.Analyze ticket issues, create and implement proactive recommendations.Assist with project related tasks as necessary to maintain project schedule integrity.Install, maintain, and support of servers, workstations, switches, firewalls, printers, fax machines, scanners, access control systems, security cameras and peripheral equipment including customer-sponsored mobile devices.Test and implement automation of software and operating system updates.Administration of user accounts, permissions, and passwords.Accurately document processes while working on issues.Act as a liaison for clients when interacting with third-party vendors.Train new hires on tools, processes and procedures.

Boiling Springs, South Carolina, United States

Troubleshoot and support customer inquiries, requests and issues via phone call or email. Log all customer contact in the support ticketing system, maintain complete and accurate information.Ensure issues were resolved to the client’s satisfaction.Respond to and investigated alerts received from remote monitoring and management tools.Install, maintain and support servers, workstations, switches, firewalls, printers, fax machines, scanners, access control systems, security cameras and peripheral equipment including customer-sponsored mobile devices.Administration of user accounts, permissions, and passwords. Accurately document processes while working on issues.Act as a liaison for clients when interacting with third-party vendors.

Spartanburg, Sc

Projects included diagnosing and upgrading slow networks to reduce load time accessing databases on servers to access patient charts for medical software.Ordered, setup, installed new servers and migrated software and data from old severs.Created virtual servers to separate roles for Active Directory, Exchange, DNS, DHCP, file, database, and print servers. Install and configure server managed antivirus software.Relocated business servers to new locations, added new users and workstations to the network, installed and configured network printers, maintained backups, monitored disk space, installed operating system security updates and patches, installed and configured firewall for vpn access.Installed all types of peripherals, including video cards, SCSI adapters and storage devices.Installed motherboards, processors, RAM and graphics cards.Installed, setup and configured point of sale systems, kiosks & networks.Setup, tested and configured networks, desktops, laptops and printers including dot matrix, inkjet and laser jet.Performed diagnostic tests and repaired malfunctioning hardware and software.Resolved internet connectivity and general software and hardware issues.Repaired damaged computers, laptops, tablets, phones and printers.Prepared and presented technical proposals for clients.Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.Resolved technical issues for clients in person, through remote access, on the phone and through e-mail.Served as operating system expert, providing technical support for clients.

Greenville, Sc

Dentrix, Easy Dental, eServices Technician – Tech 5Configure firewalls and networks to resolve communication issues.Assist customers with setup, issues or inquiries relating to the software, electronic claims filing and tracking,billing statement submissions, online backup software and credit card payments.Network setup and configuration at dental trade shows. Provide answers and demonstrations to customers aboutour products and services.Issued license codes to new and existing customers.Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Maintained composure and patience in face of difficult customer situations.Support customers with online billing and account issues.Trained new employees and explained protocols clearly and efficiently.Referred difficult issues to upper management while maintaining positive rapport with customer.Informed customers about issue resolution progress.Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.

Roebuck, Sc

Assisted with converting rough sketches to working construction documents according to building code.Drafted detailed drawings of structures, specifying dimensions and materials needed.Collaborated with builders to see that construction was in line with drawings and designs.Monitored the design process from conceptual phase through construction.