Mitchell Sharp - Cism, Cissp, Spoc, Safe Rte,Icp-Acc,Pmp Email & Phone Number

Rio Vista, Ca, Us

Santa Clara, Ca, Us

• Oversaw complex M&A integration initiatives within ServiceNow’s platform, achieving a 25% faster integration timeline with 100% operational continuity.• Improved team synergy and project completion rates by 10%, delivering streamlined processes and a seamless transition across product and platform teams.• Enhanced executive transparency through regular reporting, leading cross-functional events, and providing actionable insights for strategic decision-making.

California has the nation's most extensive public benefits system, with over 21 million claimants and 63 million claims filed for UI, Disability Insurance (DI), and PFL over the past decade. EDDNext's objectives include Enhancing customer-centric service design, increasing self-service opportunities, mitigating fraud, consistent, integrated program delivery, and greater adaptability for faster program changes.► Led Cybersecurity projects implementing cutting-edge software aligned with security standards and policies. Empowered technical teams to make informed security decisions, ensuring efficient tool utilization. Utilized various tools effectively manage complex projects while aligning program objectives with security goals.► Led real-time Fraud and Identity Proofing project utilized by claimants and medical staff. Integrate the selected identity-proofing solution into the account creation process to ensure that accounts created in the Portal belong to the verified owner. Provide digital identity verification and fraud detection and prevention solutions aligned with NIST 600 IAL2 Remote. Utilized advanced machine learning and artificial intelligence with analytics and broad, diverse data coverage.

► AGILE: Elevated organizational efficiency through the adept application of Agile principles, consistently drove iterative advancements, and aligned projects with evolving market dynamics. Skillfully cultivating interdepartmental synergy, enhancing productivity, and delivering outcomes that resonate with the organization's strategic goals.► SAFe: Leveraged Scaled Agile Framework to orchestrate seamless alignment among multifaceted teams, catalyzing synchronized progress and harmonizing large-scale initiatives. Instrumental in optimizing resource allocation, streamlining workflows, and propelling the organization toward its strategic objectives with precision and agility.► KANBAN: Utilized Kanban methodology to drive continuous workflow optimization, fostering a culture of efficiency and just-in-time resource utilization within the organization. By implementing visual management techniques and monitoring key performance indicators, contributions have led to enhanced transparency, reduced bottlenecks, and elevated delivery speed, ultimately fortifying the organization's competitive edge.► RISK MANAGEMENT: Effectively manage risk to drive organizational resilience. Analyze complex scenarios, develop mitigation strategies, and foster a risk-aware culture. Adept at navigating uncertainties to ensure business continuity and seize opportunities for growth.► PROGRAM MANAGEMENT: Orchestrated seamless execution of multifaceted initiatives. Adept at driving cross-functional teams, optimizing resources, and delivering results. Proven track record of transforming concepts into reality while fostering collaboration and ensuring stakeholder satisfaction.► CROSS-FUNCTIONAL COLLABORATION: Facilitate information exchange through articulate communication, tailoring content for diverse audiences. Leverage both written and verbal channels to convey complex concepts and ideas, fostering clarity and understanding.

Responsible for coordinating and leading all functional areas of Portfolio Management for the ITSM portfolio within a product-led organization, including, but not limited to, capital allocation, capital budget governance, operating budget governance, capacity management, vendor performance governance, and contracts management.

Humana utilized the Scaled Agile Framework (SAFe) to transform to agile development practices, generating business agility and competitive advantage. Expertise in organizational readiness ensured that the team was prepared for the transition, while coaching and development skills helped establish an empowered partnership between employees and management. Through a multi-stage approach to coaching, identifying the client's strengths and knowledge gaps allowed them to become more efficient. They provided product strategy counsel to the leadership team on customer discovery, market positioning, and business model cultivation. As a mentor, paired with organizational change agents and stakeholders to help them become Lean-Agile champions, encouraging diversity, tackling bias, and cultivating intrinsic motivation.

Mission-critical utilizing multiple teams, locations, business managers, and stakeholders. Transformative modernization project for enterprise solutions across six data centers, including DR sites and capabilities— managed teams of contractor personnel at multiple locations.

Roseville, California, Us

Increased revenue by 25% through Product Development of Security based Manage Detect Respond (MDR) practice. Created a product offering successfully implemented for multiple organizations, generating $8m in annual revenue.Managed the City of Concord’s data center projects ranging from Network upgrades, implemented security solutions, managed services, service desk, and ITSM suite. ► Oversee the end-to-end product development lifecycle, from concept to launch.► Collaborate with product managers, engineers, and designers to define project scope, goals, and deliverables.► Develop and execute project plans, ensuring adherence to timelines and budgets.► Facilitate cross-functional collaboration and communication, ensuring alignment across teams.► Track project progress, identify risks, and implement mitigation strategies.► Drive process improvements and implement best practices to optimize product development efficiency.► Act as a point of contact for stakeholders, providing regular updates and managing expectations.

Chesterfield, Mo, Us

Drove operational improvements focused on improving customer satisfaction ratings (from 3.2 to 4.4) and improved resource utilization (from 42% to 84%). ► $500m Strategic Service Provider, 20-person team, 6 data centers, Managed Services, Hybrid Cloud, SaaS and Delivery Services ► Strategic Business Partner in developing services, automated solutions, presenting to customers, and metrics to measure success. ► Partnered with the Center of Excellence (COEs) to roll out Software Defined Wide Area Network (SDWan) program initiative ► Developed cross-functional solutions, including implantations and upgrades to support the managed services operations. ► Worked with Human Resources to ensure recruitment retention through successful training and onboarding programs. ► Executed an ITIL-based Change and Release Management process, ensuring that there are no disruptions or degradation of service during the lifecycle of the change, including reporting on service management, Incident management, Change Management, and weekly initiatives as part of the service plan.

Bryanston, Johannesburg, Za

$9b VAR, 75-person global team, 24 data centers, Public and Private cloud services. Drove tangible business outcomes measured through an 8% increase in Voice of the Client ratings. Completed $83m worth of services in 9 months. Implemented 1st SAP Public cloud offering (SaaS). ► Implemented processes & automation with PMs & Engineers to reduce costs/schedule and increase quality. ► Worked with international project managers, procurement staff, engineering teams, and vendors to ensure requirements were met and projects were delivered on time and on budget. ► Engage with development teams not currently under Release Management to establish release management processes► Build and align the organization’s release calendar, working closely with development managers and DTS release managers from other platform teams► Created key metrics and identified opportunities to make tactical improvements to the release management process► Manage activities between Release Management and the following functions: Change Management, Problem/Incident Management, and QA/Testing

San Ramon, Ca, Us

Implemented PMO, reduced time from “signed offer” to “project start” from 60 days to 2 weeks. Led multiple Executive planning sessions and presented at Sales Kickoff meetings. ► $200m VAR, 25-person global team, Private sector (State of California) ► Services lead organization with a focus on creating Private Cloud environments for the Public Sector ► Led private Cloud solutions around VCE/VBlock

Folsom, Ca, Us

Promoted to a leadership role to build an expert team specializing in Cloud, SharePoint, and Web software development.

Cloud Computing Micromasters, Cloud Computing

Bachelor’S Degree, Information Technology