Senior Regional Account Supervisor
CurrentLeading a team of Performance Managers in driving customer success, retention and increased product adoption for 600+ dealer partners throughout the Northeast and Texas. Deliver value-driven solutions spanning digital marketing (SEO, SEM, social) and dealership online showroom experience (website, chat, digital retailing, creative services). Shape client services processes for the department with emphasis on efficiency and quality customer and employee experience. Drive additional revenue growth through demonstration of product value in partnership with sales team. Provide ongoing coaching and leadership to team members. Additional line of support and escalation path for dealer partners.Earned multiple performance awards and company recognition including the Client Services Excellence Award and Culture Driver Award.