Michael Schroeder Email & Phone Number

Olympia, Washington, United States

This role is a Contractor position providing service to the US Department of Veterans Affairs Office of Information Technology Product Engineering Services Digital Transformation Center. I provide ongoing direction and management of a wide variety of individuals and teams including: project management, technical security architecture, FedRAMP requirements, and compliance. A significant part of this role is managing the workflow of multiple subordinates in project management roles, communicating and delegating process changes, and auditing the adherence to processes and policies. A continuous responsibility is ongoing Executive Communications to both contract and Federal leadership regarding project status, potential and active risks and delays. This includes innovating solutions to systemic blockers. I collaborate regularly with Federal teams and external partners including OIT DevSecOps Product Line Managers, National Privacy Officers, IS Security Officers and Security Engineers, Cybersecurity Technical Managers, SES teams, technical architects, and other Federal agency teams. I frequently lead efforts to improve work processes, including developing a vast array of SOPs while collaborating with cross-functional teams to acquire and validate inputs to those procedures. This requires demonstrable Salesforce expertise as related to functional project and program management, as well as developing SOPs related to create and manage a variety of records and objects within Salesforce and other relational databases utilized as systems of record.

Centralia, Washington, United States

This role was a Contractor position providing service to the US Department of Veterans Affairs Office of Information Technology Product Engineering Services Digital Transformation Center. Role title: Product Stream Lead.I guided multiple large scale Office of Information and Technology (OIT) Enterprise-level Information Systems (IS) through the FedRAMP process. Most of the projects I managed were stalled in process for significant durations and my work lead to significant progress or completion. This required ongoing, regular direction and management of a wide variety of technical security architecture, requirement, and compliance teams. To deliver in this role, I developed subject matter expertise on a variety of Guidance documents, Federal Regulations and VA Directives, including NIST 800-60, VA Dir. 6500, and FIPS 199, to ensure FedRAMP Privacy and Security requirements were achieved.

Washington, United States

As a small business owner in the advertising industry, I managed a wide variety of competingobligations and demands. Time management was critical to the success of my business. I established and maintained relationships, captured media, created campaigns and content, wrote and shared social media posts, and managed social media of my own brands.I networked aggressively while communicating the value of my unique methodology and perspective to customers who largely have no experience with the value of advertising. I was able to successfully establish and maintain relationships with multiple top performing leaders in a regulated industry (I502).Over 5 years in two iterations, the agencies created and shared approximately 70,000 pieces of content across social media channels for dozens of client brands. Our focus was on establishing new brands' social media presence through aggressive and consistent branded photos and videos. In this, we consistently generated success with results of establishing 5,000-10,000 followers within 6 months, often in highly specified, boutique marketspaces. Further, we coordinated events and multi-stage advertising collaborating print, radio, social media, and television ad spends.

Centralia, Washington, United States

I worked at Centralia College in the IT Department while pursuing an AAS in Computer Science. I provided technical support and systems management. Each class session had specific software requirements. I built and deployed student and staff systems via WDS across many labs in several buildings throughout the college campus and off-campus annex. I learned how State and Federal regulations apply to tech in education, and gained experience with management of FERPA obligations in a fast-paced technical environment.

Illinois And Washington, United States

At Apple, I provided guidance to Tier 1 and Tier 2 technical support agents as a Senior Advisor. This required a knowledge of scope limitations for a variety of service types delivered by many contractor providers. After being recognized for leading my team to successes, I was invited to a variety of team rotations. This included the Callback Team, the Quality Assurance team, and the Initiative Ambassador team. In the Initiative Ambassador team, I presented new processes and cultural initiatives to Teams throughout the company with a focus on adjusting the message to the audience – front line technicians, management, and quality assurance teams.My final role was on an Executive Escalations team, addressing issues that were not resolved over several interactions with Apple Advisors as well as high priority escalations from Government entities, celebrities, and organizations with large-scale enterprise deployments, while demonstrating the key values of Apple culture and maintaining all role-relevant KPIs.

Dupage County, Illinois, United States

While working at Support.com, I established the Quality Assurance department to service a variety of client retail tenants including Staples, OfficeMax, OfficeDepot, AOL, and TigerDirect. This required establishing workflows, SOPs, processes and procedures for known issues and discovery/quarantine of unknown or newly discovered malware. We then created a process and procedures for the execution of the Quality Assurance role.During Comcast's Xfinity launch, I developed the full technical services workflow and SOP. This required direct comparison of extant policy and procedures to Comcast policy and procedural requirements, then integration of these needs into actionable resolution steps that matched contractual scope for the client relationship. These multilayered documents were accepted by Executive team at Comcast on the first submission with no revisions.The role then transitioned to communicating these to Team Managers in written communications and Teams in video training sessions. I frequently interpreted policy and scope to help make determinations of appropriate technical and breakfix resolution paths, and coached auditors on applying and communicating these determinations. While working at Support.com, I received significant amounts of positive feedback from colleagues, peers, subordinates, and supervisors.