Operations Supervisor
CurrentREED ELSEVIER PHILIPPINESApril 15, 2013 – Present2F Building H UP-Ayala TechnoHubCommonwealth Ave. DilimanQuezon CitySupervisor – Editorial Support (Regulatory Compliance Global) – February 2023 to presentIn my current position, I hold a pivotal role as the overseer of team operations, specifically responsible for maintaining the highest standards in the quality check of Regulatory Compliance teams' legislation summary outputs. This multifaceted responsibility spans across diverse regions, including Australia, New Zealand, the United States, and the United Kingdom, with ongoing efforts to expand our reach.One of my key functions involves spearheading the training and certification processes for new hires, ensuring their seamless integration into the team and alignment with our quality standards. This encompasses the development and implementation of comprehensive training programs, enabling our new team members to contribute effectively from the outset.As part of my commitment to fostering a high-performance culture, I conduct thorough evaluations of team performance. This involves identifying areas of excellence and opportunities for improvement, with a focus on recognizing and developing talent within the team. I am dedicated to cultivating a work environment that not only meets but exceeds expectations, allowing each team member to realize their full potential.In summary, my role involves a dynamic blend of overseeing operations, ensuring quality outputs, facilitating team growth through training and certification, and actively contributing to strategic decision-making. I bring a proactive and collaborative approach to my responsibilities, aiming to drive continuous improvement and elevate team performance.