Michael L. Allen Email & Phone Number

United States

Connection is a Fortune 1000 Global Solutions Provider that connects people with technology to enhance growth, elevate productivity, and empower innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets.

United States

Shaping the future for 135 years, NCR is the world’s enterprise technology leader for restaurants, retailers and banks. The #1 global POS software provider for retail and hospitality, and the #1 provider of multi-vendor ATM software, we create software, hardware and services that run the enterprise from back office to the front end and everything in between for our clients.

Us - West

Greater Los Angeles Area

From massive multi-site, multi-technology rollouts to elegant small business solutions, we are the premier provider of technology services. Over the past twenty-five years, we have developed a suite of service offerings backed by multiple layers of technical support and close attention to detail to ensure the highest level of quality and professionalism.

Torrance, Ca

Accountable for the performance and results of Allied Digital's US & international Managed Services engagements, and for on-demand Field Service support. Providing oversight and mentoring for a team of experienced and professional Client Services Managers to ensure Customer Satisfaction, Service Level Agreement attainment and financial performance.Actively involved in all aspects of Customer Relations, from new client acquisition to the design of client-specific support solutions and through implementation and steady state management.

Gardena, Ca

National Director with management responsibility for En Pointe's US Service Branches, National Call Center, Service Logistics, Low Voltage Cabling Services, Service Finance Group, Technical Training & Warranty Compliance. Effective management of service branch offices in major metropolitan markets through oversight of personnel, logistics and support processes.

Los Angeles, Ca

Senior Account Manager with responsibility for developing strategic customer relationships at the executive level, identification of opportunities through consultative selling and leading the solution design & proposal development process. Well versed at presenting business solutions to clients, managing contract negotiations, ensuring the successful implementation of support services and participating in the ongoing management of customer engagements.

Los Angeles, Ca

Lead 15 Southern California based Major Account Managers in the pursuit of new business opportunities within existing accounts and with new clients. Assembled, trained and directed a team of solution design consultants, subject matter experts and technical writers. Designed and implemented processes to review opportunities and develop support solutions & customer proposals. Instituted a training program the educate Account Managers and Sales Managers on service offerings. Elected to a national task force for the development of national pricing models.

Los Angeles, Ca

Management responsibilities included: complete ownership of area P&L, pre-sales marketing and consulting for internal sales staff and customer base, client needs assessment, customization of service offerings to satisfy customer business objectives, implementation of service deliverables including staffing, logistics, reporting and steady state management of service delivery to ensure attainment of Service Level Agreements. Managed a team of 40+ technical professionals and effectively delivered support services to 200+ national Fortune 1000 clients.