Michael L. Allen

Michael L. Allen Email and Phone Number

Sr. Director Services @ Connection
merrimack, new hampshire, united states
Michael L. Allen's Location
Los Angeles Metropolitan Area, United States
Michael L. Allen's Contact Details
About Michael L. Allen

A battle-tested IT professional with 30 years of experience in the Information Technology Services Outsourcing industry. Expertise in developing, marketing, implementing and running IT business solutions for Fortune 1000 clients. With an extensive history of success in management, consulting, sales and in the design of tailor-made IT support service solutions. An active and energetic leader and team builder who consistently motivates others to succeed, while driving operational efficiencies throughout the organization.

Michael L. Allen's Current Company Details
Connection

Connection

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Sr. Director Services
merrimack, new hampshire, united states
Website:
connection.com
Employees:
3237
Michael L. Allen Work Experience Details
  • Connection
    Sr. Director, Services
    Connection Nov 2018 - Present
    United States
    Connection is a Fortune 1000 Global Solutions Provider that connects people with technology to enhance growth, elevate productivity, and empower innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets.
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  • Ncr Corporation
    Executive Director - Retail
    Ncr Corporation May 2017 - Nov 2018
    United States
    Shaping the future for 135 years, NCR is the world’s enterprise technology leader for restaurants, retailers and banks. The #1 global POS software provider for retail and hospitality, and the #1 provider of multi-vendor ATM software, we create software, hardware and services that run the enterprise from back office to the front end and everything in between for our clients.
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  • Ncr Corporation
    Services General Manager
    Ncr Corporation Dec 2015 - May 2017
    Us - West
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  • Ist - Installation & Service Technologies, Inc
    Chief Operating Officer
    Ist - Installation & Service Technologies, Inc May 2015 - Nov 2015
    Greater Los Angeles Area
    From massive multi-site, multi-technology rollouts to elegant small business solutions, we are the premier provider of technology services. Over the past twenty-five years, we have developed a suite of service offerings backed by multiple layers of technical support and close attention to detail to ensure the highest level of quality and professionalism.
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  • Allied Digital Services
    Vice President, Services
    Allied Digital Services Sep 2011 - Apr 2015
    Torrance, Ca
    Accountable for the performance and results of Allied Digital's US & international Managed Services engagements, and for on-demand Field Service support. Providing oversight and mentoring for a team of experienced and professional Client Services Managers to ensure Customer Satisfaction, Service Level Agreement attainment and financial performance.Actively involved in all aspects of Customer Relations, from new client acquisition to the design of client-specific support solutions and through implementation and steady state management.
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  • En Pointe Global Services
    Sr. Director, Services
    En Pointe Global Services Dec 2001 - Sep 2011
    Gardena, Ca
    National Director with management responsibility for En Pointe's US Service Branches, National Call Center, Service Logistics, Low Voltage Cabling Services, Service Finance Group, Technical Training & Warranty Compliance. Effective management of service branch offices in major metropolitan markets through oversight of personnel, logistics and support processes.
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  • Siemens It Solutions & Services, Inc.
    Client Executive
    Siemens It Solutions & Services, Inc. Apr 2000 - Dec 2001
    Los Angeles, Ca
    Senior Account Manager with responsibility for developing strategic customer relationships at the executive level, identification of opportunities through consultative selling and leading the solution design & proposal development process. Well versed at presenting business solutions to clients, managing contract negotiations, ensuring the successful implementation of support services and participating in the ongoing management of customer engagements.
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  • Entex Technologies Inc.
    Manager, Services Consulting
    Entex Technologies Inc. Mar 1993 - Mar 2000
    Los Angeles, Ca
    Lead 15 Southern California based Major Account Managers in the pursuit of new business opportunities within existing accounts and with new clients. Assembled, trained and directed a team of solution design consultants, subject matter experts and technical writers. Designed and implemented processes to review opportunities and develop support solutions & customer proposals. Instituted a training program the educate Account Managers and Sales Managers on service offerings. Elected to a national task force for the development of national pricing models.
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  • Businessland
    Area Service Manager
    Businessland Oct 1985 - Feb 1993
    Los Angeles, Ca
    Management responsibilities included: complete ownership of area P&L, pre-sales marketing and consulting for internal sales staff and customer base, client needs assessment, customization of service offerings to satisfy customer business objectives, implementation of service deliverables including staffing, logistics, reporting and steady state management of service delivery to ensure attainment of Service Level Agreements. Managed a team of 40+ technical professionals and effectively delivered support services to 200+ national Fortune 1000 clients.

Michael L. Allen Skills

It Service Management Managed Services Vendor Management Professional Services Cloud Computing Management Leadership Data Center Information Technology Itil Solution Selling Saas Crm Enterprise Software It Management Outsourcing Consulting Virtualization It Strategy Service Delivery Integration Pre Sales It Operations Disaster Recovery Business Development Account Management Team Leadership Security Process Improvement Storage Technical Support Program Management Cross Functional Team Leadership Strategic Planning Executive Management Pmp Unix Business Process Vmware Servers Contract Negotiation Finacial Management Customer Satisfaction Leadership Mentoring Creative Solutions Relationship Building Customer Retention Service Level Management Partnership Building It Outsourcing

Frequently Asked Questions about Michael L. Allen

What company does Michael L. Allen work for?

Michael L. Allen works for Connection

What is Michael L. Allen's role at the current company?

Michael L. Allen's current role is Sr. Director Services.

What is Michael L. Allen's email address?

Michael L. Allen's email address is mi****@****ail.com

What is Michael L. Allen's direct phone number?

Michael L. Allen's direct phone number is +131072*****

What are some of Michael L. Allen's interests?

Michael L. Allen has interest in Football, Exercise, Sweepstakes, Nascar, Home Improvement, Reading, Gourmet Cooking, Sports, Watching Auto Racing, Golf.

What skills is Michael L. Allen known for?

Michael L. Allen has skills like It Service Management, Managed Services, Vendor Management, Professional Services, Cloud Computing, Management, Leadership, Data Center, Information Technology, Itil, Solution Selling, Saas.

Who are Michael L. Allen's colleagues?

Michael L. Allen's colleagues are Orin Wentworth, Laura Petrigno, Pamela Thomas, Kristin Lancaster, Virgil Ciobanu, Amira Al Mazroui, Brenda Shuttle.

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