Mo Cherri Email & Phone Number

London, England, United Kingdom

•Develop and execute customer success plans to drive adoption and maximise a customer’s ROI on their investment in Planview•Build strong, trusted, and influential relationships with strategic customers (trusted business advisor)•Accurately assess Planview customer's retention risk and regularly forecast portfolio ARR.•Maintain customer account activity history and other health indicators in Gainsight.•Takes initiative to identify up-sell opportunities and work collaboratively with sales partners to develop and execute account sales strategies•Comfortable jumping into customer escalations across organisation, playing quarterback to resolve customer issues with cross-functional Planview teams.•Organising and preparing large amounts of information into effective presentations for both technical and executive level audiences•Proactively work with Planview leaders to drive necessary improvements in value delivery (product and services)•Identify, evaluate, and communicate customer needs and wants into appropriate Planview functions.•Assesses team's portfolios to help identify strategic solutions to improve overall portfolio health.

London, United Kingdom

Managing a portfolio of projects within an Innovation program, coordinating activities across a number of global stakeholder groups with significant Executive sponsorship and visibility. •Managing the internal and external resources needed for project delivery.•Helping clients build deep knowledge and a sustainable practices for leveraging the collective intelligence of their employee, customer, and/or citizen-based SpigitEngage communities.•Challenging the business architecture strategy for Innovation and Collaboration and transposing it into a coordinated delivery plan across one or more innovation teams within a client organization.•Chairing the appropriate Steering and Working group sessions to ensure effective community architecture and governance, plan execution and reporting.•Defining and documenting the delivery approach for the implementation & support of the Spigit solution.•Ownership and accountability for delivering to scope and schedule.•Engaging relevant SpigitEngage technical expertise for design of community, integration of components (e.g. Single Sign-On, SharePoint), and issue resolution.•Collaborating with the client stakeholders, SpigitEngage & Mindjet Sales, Project Managers, Web Designers, Infrastructure Delivery, Application Development and Information Systems to understand and document requirements, success criteria, priorities, expectations and commitments.•Address obstacles as appropriate to keep delivery on time and to the agreed quality.

London

•Professional IT consultation for ITSM, CRM, and ALM applications for global and multidisciplinary industries.•Supervising, documenting and implementing client Incident, Problem, Change Management, and ITIL processes.•Planning and implementing business process/practice to maximise delivery of high quality customer service.•Running advanced SQL queries for customers’ internal reporting purposes.•Leading the professional service team and managing resources. •Nurturing relationships with high profile clients and 3rd party providers.•Full deployment lifecycle experience including management of requirements, planning, development, testing, knowledge, and integration with version control systems.•Primary engineer for pre-sales execution of large deals including demo handling, system configuration, technical objections, POC, and proposals.•Analysis and deep understanding of client overall business processes, infrastructure etc and recommending best practice to ensure a rapid ROI.

London, United Kingdom

•Leading the support team and providing 2nd and 3rd level customer support.•Over twenty onsite ITSM Implementation of customers IT processes and needs.•Over fifteen onsite and remote training and implementation of development and project management systems for medium to large industries around the globe.•Configuring MS Internet Information Services (IIS) and MS .NET Framework in order to solve web server connectivity issues.•Complex SQL querying of relational databases.•Adhering to customer SLAs, OLAs ensuring they are met.•Responsible for dealing with lead type enquires, supporting and training technical support advisers

Msc, Advanced Methods In Computer Science

Bachelor, Computer Science