Mo Cherri Email & Phone Number

London, England, United Kingdom

• Develop and execute customer success plans to drive adoption and maximise a customer’s ROI on their investment in Planview
• Build strong, trusted, and influential relationships with strategic customers (trusted business advisor)
• Accurately assess Planview customer's retention risk and regularly forecast portfolio ARR.
• Maintain customer account activity history and other health indicators in Gainsight.
• Takes initiative to identify up-sell opportunities and work collaboratively with sales partners to develop and execute account sales strategies
• Comfortable jumping into customer escalations across organisation, playing quarterback to resolve customer issues with cross-functional Planview teams.

London, United Kingdom

• Managing a portfolio of projects within an Innovation program, coordinating activities across a number of global stakeholder groups with significant Executive sponsorship and visibility.
• Managing the internal and external resources needed for project delivery.
• Helping clients build deep knowledge and a sustainable practices for leveraging the collective intelligence of their employee, customer, and/or citizen-based SpigitEngage communities.
• Challenging the business architecture strategy for Innovation and Collaboration and transposing it into a coordinated delivery plan across one or more innovation teams within a client organization.
• Chairing the appropriate Steering and Working group sessions to ensure effective community architecture and governance, plan execution and reporting.
• Defining and documenting the delivery approach for the implementation & support of the Spigit solution.

London

• Professional IT consultation for ITSM, CRM, and ALM applications for global and multidisciplinary industries.
• Supervising, documenting and implementing client Incident, Problem, Change Management, and ITIL processes.
• Planning and implementing business process/practice to maximise delivery of high quality customer service.
• Running advanced SQL queries for customers’ internal reporting purposes.
• Leading the professional service team and managing resources.
• Nurturing relationships with high profile clients and 3rd party providers.

London, United Kingdom

• Leading the support team and providing 2nd and 3rd level customer support.
• Over twenty onsite ITSM Implementation of customers IT processes and needs.
• Over fifteen onsite and remote training and implementation of development and project management systems for medium to large industries around the globe.
• Configuring MS Internet Information Services (IIS) and MS.NET Framework in order to solve web server connectivity issues.
• Complex SQL querying of relational databases.
• Adhering to customer SLAs, OLAs ensuring they are met.

Msc, Advanced Methods In Computer Science

Bachelor, Computer Science