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Monica Thomas is listed as "Master of the Matrix: Solutions Consultant Who Turns Tech Troubles into Triumphs (No Cape Required)" at Fiserv, a company with 27171 employees, based in Jonesboro, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Monica Thomas.
Monica Thomas previously worked as Software Development Engineering - Professional II at Fiserv and Desktop Service Analyst at Fiserv. Monica Thomas holds Marketing/Marketing Management, General from Chattahoochee Technical College.
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Experienced Solutions Consultant with a robust background in customer service and technical expertise. Demonstrates a keen ability to understand client needs, identify pain points, and design tailored solutions that drive success. Known for exceptional problem-solving skills, effective communication, and a commitment to delivering outstanding customer experiences. Adept at leveraging technical knowledge to support and guide clients through seamless solution implementation and continuous improvement. Passionate about fostering strong client relationships and contributing to the success of both clients and the organization.
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Atlanta, Georgia, United States
Analyze client needs, design solutions, boost satisfaction, optimize systems, enhance retention.Analyze client systems, design tailored Fiserv solutions, and provide technical expertise during sales process to address complex business challenges.Client Engagement: Understand and address client needs, providing tailored solutions.Pre-Sales Support: Assist.
Marietta, Georgia
I have a wide range of experience that provides the ability to be effective in various roles. Please feel free to review my resume for additional information on my professional experiences. I am confident that I will provide value to you as a member of your team!
Greater Atlanta Area
Analyze and resolve customer service cases with a focus on efficiency and effectiveness.Maintain detailed documentation of customer interactions, inquiries, complaints, and resolutions.Collaborate with cross-functional teams to address and resolve complex client issues.Utilize data and analytics to identify trends and proactively address recurring issues..
Georgia
Coordinate and manage daily logistics operations, including dispatching drivers, scheduling deliveries, and tracking shipments.Maintain detailed records of delivery schedules, driver assignments, and shipment statuses.Communicate effectively with drivers, customers, and vendors to ensure smooth and timely operations.Monitor delivery progress and address.
Greater Atlanta Area
Responsible for providing quality and efficient customer service to Verizon customers through daily management of a team of employees. Assisted with day to day operations determining the projection of agents needed. Providing direct counsel for floor agents.
Other employees you can reach at fiserv.com. View company contacts for 27171 employees →
Pallavi Janaskar
Colleague at FiservKalyan Dombivli, Maharashtra, India, India
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Jaden Daily
Colleague at FiservNew Brunswick, New Jersey, United States, United States
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Vishawa Jeet Kumar
Colleague at FiservMainpuri, Uttar Pradesh, India, India
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Jesse Francis
Colleague at FiservWaynesboro, Pennsylvania, United States, United States
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Mitali Nagpal
Colleague at FiservGurgaon, Haryana, India, India
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Dawn Baxter
Colleague at FiservPapillion, Nebraska, United States, United States
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Chiranjeev (Cv) Sharma
Colleague at FiservChennai, Tamil Nadu, India, India
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Sakshi Tikoo
Colleague at FiservBengaluru, Karnataka, India, India
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SJ
Sushil Jadhav Crisp, Nebosh, Iosh
Colleague at FiservAhmedabad, Gujarat, India, India
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Joginder .
Colleague at FiservSonipat, Haryana, India, India
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Quick answers generated from the profile data available on this page.
Monica Thomas works for Fiserv.
Monica Thomas is listed as "Master of the Matrix: Solutions Consultant Who Turns Tech Troubles into Triumphs (No Cape Required)" at Fiserv.
Monica Thomas is based in Jonesboro, Georgia, United States while working with Fiserv.
Monica Thomas has worked for Fiserv, Vonage Business, 3Pd, and Ryla Teleservices.
Monica Thomas's colleagues at Fiserv include Pallavi Janaskar, Jaden Daily, Vishawa Jeet Kumar, Jesse Francis, and Mitali Nagpal.
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Monica Thomas holds Marketing/Marketing Management, General from Chattahoochee Technical College.
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