Nature of job➢ Payment collection of Credit card, Personal loan under 1 - 3 buckets➢ Customer interaction & payment collection ➢ Mainframe database management➢ Preparation of MIS reports. ➢ Arranged for debt repayment and established repayment schedules, based on customers' financial situations. ➢ Located and monitored overdue accounts, using computers and a variety of Automated systems. ➢ Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, ➢ credit bureaus, and through the questioning of Neighbors. ➢ Advised customers of necessary actions and strategies for debt repayment. ➢ Offering settlement to the customers and making sure that post settlement balances Are Written off and police cases are released to avoid any escalations. ➢ Educated customers on non repayment of dues and repercussions thereafter. ➢ Coordinating with field collectors for field verification, tracing skip customers, non-contactable customers

customer service

Telesales

Housing & Development Bank (HD Bank) was established as an Egyptian joint stock company in 1979. Upon its launch, the key mandate of HD Bank key is to finance moderate housing units to Egypt inhabitants together with a leading role in mending the gap between supply & demand in the real estate market. Since 2003, when the new banking law number 88 for year 2003, HD Bank stepped into a new era witnessing its prime strategic plan, aiming to integrate in the market as a competitive commercial bank. HD Bank targets to be among the top 10 performing banks in Egypt, as a full commercial bank with core strength in housing real estate. Currently HD Bank has reached (82) branches widespread all over Egypt with presence in all governorates, depending on the belief of the necessity to make it easier and faster for the clients. Plus, our plan is to reach 90 branches by end of 2018 and 100 branches by end of 2019. In addition, we are one of three banks in the market that has a mobile banking license with Vodafone serving the Vodafone Cash. Housing and Development Bank Strategy for 2018-2022: HDBank VisionTo be within the top ten ranked commercial banks in the banking sector, while working on sustaining the current high operating efficiency.HDBank MissionStriving to excel in providing both banking and real estate services as well as mortgage while continuously upgrading our human capital to reach a distinguished level of services for our clients to serve their needs and aspirations of the shareholders.

To search for new business opportunities in local market to deliver sales, through making outbound calls visits when needed) to describe bank’s products, explain the benefits of these products, in relevance to customer’s needs, and to answer customer’s questions to increase revenues and meet set targets

Working on XDev community projects that we working on to help in solving the users dailyproblemsWorking with outside data sources and API’sWorking on bug fixing and improving websites performance

Member in Training Programming (C#, Xaml)https://www.microsoft.com/en-us/store/apps/fitnesss/9nblggh2vl7z