Assistant Manager, Logistics DepartmentBEEORDER Company | March 2021 – August 2022• Following up with drivers’ financial and technical issues• Supporting the logistics team and organizing their shifts• Giving suggestions and new ideas to improve the quality of the work• Training the logistics team about the new policies and procedures and developing their skills• Creating incentives to encourage the drivers and increase their numbers• Organizing the work with company partners (Mabco- Bemo Bank- GPS company-Delivery companies)• Training call center agents how to communicate with drivers and handling complaints • Monitoring and keeping track of the logistic team goals and objectives.• Analyzing reports and lessons from previous months.• Identifying opportunities to increase driver growth and retentionKey achievements• Planning and executing Logistic expansion to other Syrian cities such as Aleppo, Tartus, Lattakia, and Homs• Delivering 200% driver growth in one year • Reducing driver incentive cost, while increasing their efficiency• Building policies, loyalty programs, and procedures to resolve driver strikes

• Customer care: receiving calls from the customers and calling the restaurants

• Leading and supervising delivery offices and branches in other Syrian cities• Making sure that drivers are being activated and terminated according to policies• Finding solutions for drivers’ issues• Helping organize drivers’ shifts• Conducting interviews with drivers and introducing them to the work• Putting up ads on social media to acquire more drivers