Mohammad Faisal Email & Phone Number

Dubai, United Arab Emirates

- Delivered a TTV of 3.09 million over 1.5 years, generating a total revenue of 290.96K, with a notable 44% contribution from non-air sales.- Coordinated flight bookings, accommodations, and transportation while offering expert guidance on itineraries and destination details. - Evaluated client preferences to recommend tailored travel packages, ensuring seamless and enjoyable travel experiences. - Managed cancellations, refunds, and other travel issues, consistently maintaining exceptional customer service standards. - Marketed travel packages and collaborated on promotional campaigns to boost sales. - Researched destinations and industry trends, attending relevant conferences to stay informed and competitive. - Conducted site visits and inspections, providing detailed feedback for quality assurance. - Trained and Guided new joiners through company processes, systems, and procedures, fostering a welcoming and supportive onboarding experience.- Maintained detailed records of bookings and transactions using advanced travel tools, including Sabre GDS. - Addressed and resolved unforeseen issues and complaints, ensuring customer satisfaction at every stage. - Created and maintained accurate Salesforce profiles to ensure reliable business data management. - Designed and customized dashboards and reports in Salesforce to monitor key performance metrics and inform strategic decisions. - Leveraged Salesforce automation tools to optimize workflows and improve operational efficiency. - Conducted routine audits to uphold data integrity within the Salesforce system.

Ajman Emirate, United Arab Emirates

Played a key role in increasing air sales by 35% through the implementation of innovative sales strategies and techniques. Contributed to a 40% improvement in overall sales conversions by tailoring solutions to client needs and introducing cross-selling opportunities with customized air and visa package deals. Enhanced operational efficiency by streamlining workflows and addressing bottlenecks, resulting in improved service delivery and productivity. Oversaw airline ticketing operations, ensuring accuracy in ticket issuance, modifications, and cancellations in compliance with industry standards. Streamlined visa processing services by optimizing procedures for issuance, modifications, and cancellations, maintaining strict adherence to regulatory requirements. Supported the company’s growth by developing and launching new approaches for promoting air and visa services, driving increased engagement and revenue. Provided feedback for operational improvements and quality assurance, contributing to consistent business development and client satisfaction.

Dubai, United Arab Emirates

Contributed to an increase in ticket sales and revenue through effective promotion of products and services, utilizing innovative sales techniques and customer engagement strategies. Ensured exceptional guest experiences by addressing inquiries, resolving issues promptly, and maintaining a high standard of customer service. Optimized payment processing operations, accurately managing cash transactions and electronic payments to ensure financial precision and security. Leveraged expertise in ticketing systems and Point of Sale (POS) terminals for efficient transaction processing and accurate record-keeping. Proficiently operated RF scanners for ticket validation, enhancing the flow of guest entry. Supported the organization by providing comprehensive customer support across multiple channels, contributing to improved client satisfaction and loyalty. Demonstrated a thorough understanding of the work location to guide guests effectively and maximize their experience. These contributions supported the company’s operational success and strengthened its reputation for delivering quality service.

Dubai, United Arab Emirates

Exceeded daily sales targets consistently, contributing to overall business growth and success. Actively promoted products through various channels, including campaigns, to increase brand visibility and drive sales. Utilized effective sales strategies to engage customers, boost product awareness, and achieve high conversion rates.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

High School Diploma, Business/Commerce, General