Mohammad Faisal Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Creating clusters in Google cloud and managing the cluster using Kubernetes. Managing AWS cost-cutting by writing the Ansible playbook to deploy for auto start/stop of AWS resources at the time of the day by triggering it from Jenkins. Working closely with developers to build their development pipeline and deploy code for various environments. Optimizing server performances by troubleshooting, determining the root cause, and working on solutions and implementation. Improve automated tests and simulation frameworks. Building scalable applications using Docker and container Orchestration Kubernetes. Coordinate with both onsite and offshore development resources from delivery partners to develop & test integrated solutions. Led development and operations processes inside the team.Proactively communicated and coordinated with multiple project teams.Performed research on AWS resources or tools to recommend to clients.Implemented multi-tier application provisioning in OpenStack cloud, integrating it with Puppet.Developed application performance management to measure performance and act upon performance.Participated in the Agile DevOps design, development, testing, and release of new capabilities and features.Developed, documented, and analyzed as is and to be processed, optimizing business and stakeholder processes.Developed and implemented software release management strategies for various applications according to agile process.Performed maintenance and troubleshooting of continuous integration systems including build and deployment used across multiple environments.

Dubai, United Arab Emirates

Installed, configured, and supported network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP. Switched platforms like Aruba & Cisco. VOIP and able to configure SIP trunks, PRI, and analog lines. Designed and implemented new network solutions and/or improved the efficiency of current networks. Prepared and submitted KPI, KRI, and IT Services availability reports. Managed servers in a distributed and highly available critical infrastructure. Monitored, analyzed, and reported performance statics data for a cloud-hosted environment Participated in the Agile DevOps design, development, testing, and release of new capabilities and features. Involved in designing of Linux server environment for developers and testers, supported them, and documented procedures IT support.Created organization charts for potential and existing clients.Verified the accuracy of data entered and Improved data quality on CRM.Worked with the Account Manager to conduct Market Mapping exercises.Windows Server Management, Active directory, Exchange server, and Office 365.Data protection & disaster recovery protocols and data entry onto company CRM.VMware, Hyper-V, Open stack, Hypervisor, Azure, AWS, Alibaba, and Google Cloud.Participated in deploying, automating, maintaining and, managing AWS cloud-based production system, to ensure the availability, performance, scalability and, security of the production system.

Dubai, United Arab Emirates

Managed security including network security, identity management, security events, and incidents. Ensured that all identified breaches in security are promptly and thoroughly investigated. Managed Network Security and Windows/Linux Operating Systems. Managed Active Directory and supported Wi-Fi, printers, hand-held terminals, and scanners. Supported ticketing management, antivirus, IT Asset Management, and Windows server. Worked closely with developers on developing and supporting new features. Participated in technical research and development to enable continuing innovation within the infrastructural domain.Supported Wi-Fi, printers, hand-held terminals, and scanners.Supported ticketing and management, antivirus, and IT Asset management.Managed ERP, SQL, Hana, Azure, Networking, Windows server Office 365 – Share point.Operated Desktop version of windows, Mac, office 365, Share point, Cameras, and NVR.Automated continuous integration, delivery, and deployment – Jenkins, Ansible, Bash, Git, and Nagios.Performed maintenance and troubleshooting of continuous integration systems including build and deployment used across multiple environments.

Jeddah, Makkah, Saudi Arabia

Designed, implemented, tested, and communicated the disaster recovery plans and processes. Finacle expertise (banking Infosys software). Opera PMS, Simphony, SpaSoft, Galaxy, HotSOS, etc.). Hands-on knowledge of Microsoft products and platforms Office 365, Microsoft Windows server and desktop technology, Active Directory, SCCM, Solar Winds, etc.).Managed Network and System Security.Worked on Windows and Linux Operating Systems.Installed and configured software, hardware, and networks.Monitored system performance and troubleshot issues.

Masters In Quality Management, Quality Management, Distinction

Bachelor Of Business Administration - Bba, International Marketing, A+