• Supporting the development and implementation of the IT strategy for Native Residential • Maintain and develop relationships with internal and external partners, including RealPage (Property Management System • Responsibility for managing all aspects of projects (administration, maintenance, testing, change management, with the wider Business Systems team• Leading integration and development of best-in-class reporting & data analytics platform. • Delivery of IT solutions to support the growth of the business to satisfy client’s needs. • Continuous improvement of technology & business processes through identifying opportunities for improvement and implementing changes. • Project manage the implementation of relevant new systems and processes. • Ensuring business systems are adhering to relevant legislation & compliance standards.

As the Chair of the Technology Design Authority, drive the technology innovation agenda, acting as the key link between organisation need and Technology for all new solutions and development plans.Drive to improve service proposition through technology. Influence and drive the development of the user experience across all technology platforms, using your significant experience of data and UX design, develop and shape the future customer ‘journeys’ and ensure that technology-related development decisions have the member and user experience at their centre. Seek out technology best practices, regardless of industry, formulate design plans for ongoing enhancement of digital roadmap, whilst retaining control of technology budgets to drive value through optimised quality, cost and ROI.

To oversee the RIBA’s business applications and databases to ensure that services meet business needs across the organisation and are supported by robust policies, processes and systems.• Review all applications (CRM, HR and Finance) landscape to develop and implement an ICT applications and data strategy to integrate applications, exploit the value of its data, manage efficiently and responsibly, and ultimately allow it to build a ‘single view’ of all its members and other customers• Work with external suppliers and stakeholders to specify and manage the procurement and implementation of a new CRM system and reduce the number of legacy applications• Act as the RIBA’s ‘data champion’ to lead the organisation on best practice on data governance, security, management (GDPR) and business intelligence• Work with the digital services team and product owners to understand user needs and develop intuitive digital services, breaking down technical requirements into appropriate pieces, and identifying key requirements for integration with internal and external systems• Ensure new and updated platforms, products and transactions are thoroughly tested for performance, can handle specified load, and can be maintained over the long-term• Work with external suppliers to ensure their system architectures meet the RIBA’s digital standards and are robust, scalable, secure and integrated for a high-quality user experience• Motivate, mentor and line manage Applications team to develop a culture of continuous delivery and improvement, ensuring key systems are regularly analysed, maintained and improved• Manage contractual arrangements ensuring knowledge is effectively transferred and value for money is delivered from the department’s spending• Work with teams across the RIBA to share knowledge, identify and exchange best practice, support adherence to defined standards, and develop cross-departmental collaboration

Deployed Microsoft CRM Dynamics including ESP and other internal systems for internal clients and to promote reporting tools with market intelligence and optimise communication and collaboration, ensuring the network is as joined-up and connected.

Key purpose of the role is to support the Debt Finance management with reliable Management Information Main Achievements: Developed automated system to produce KPI packs and reconciliation of Debt Book for Corporate clients saving 5 hours on monthly basis for fast and reliable delivery Implemented process for dealing with queries raised by stakeholders to quantify confidence in Management Information using multiple teams post-merger and automated reconciliation  Built (on behalf of team leader) and implemented a Dashboard to appraise team performance against objectives Designed monthly Newsletter to communicate logic and assumptions in management information for decision making process Streamlined team’s processes for contingency plan by implementing process documents resulting in 50% time saved for adhoc requests of strategic importance for wider teams

Essential purpose of this role was to maintain Supplier's Database and upkeep contractual documents Main Achievements:  Designed a system for maintaining and updating Supplier Segmentation Database for Analytical purposes which resulted in time saved by 20% Implemented structured reporting on compliance issues regarding Risk and Governance resulting in live, reliable and consistent information  Established sustainable working relationship between outsourced clients and the legal team which enabled robust compliance checking process and improved response time for queries