Mohammad Ali Email & Phone Number

Victoria, Australia

Johannesburg Area, South Africa

• Started with the company as a Project Lead• Mandated to structure, develop and lead the IT Development Team • To ensure project planning, execution and assignments.• Project budgeting, outsourcing and vendor management • Development of IT Processes in line with ITIL best practices.• Development, execution and rollout of various in-house applications for internal customers.

Uganda

Mandated And Rolled-out ERP Microsoft Dynamics AX 2008Coordinated Resources and staff for overall success of the ERP ProjectManaged the Project Plan and Steered the vendor to ensure target compliance.Supervised project tasks, status reports, issues and maintain project documentation.Prepared and monitored project budgets and perform periodic costs and productivity analysis

Phnom Penh, Cambodia

Leading the Application, CRM,BI, Billing/IN teamsPlanning, Designing, implementing and supervising cross dimensional platforms ranging from CRM, ERP, POS, Billing, IN, Interconnect and RA/BI.Ensuring, Service delivery and support across other functional departments.Streamlining departmental operations by implementing SOPs, Change Management controls.Supporting internal customers to ensure business continuity.Provide Senior Management (CXO) analysis reports to enable them in their decision and standardizing policies.

Lead the ERP, business Intelligence and RA implementation and support teams at Warid Uganda.Worked with the higher management to identify and solve functional area issues, design business area solutions, develop conceptual business models, translate functional area business requirements into technical requirements, support the design and implementation of the Enterprise Applications. Analyze the enterprise information system baseline and perform a "gap analysis" between the baseline, the user operational requirements and the operating capability of enterprise application product sets. Establish requirements associated with the "gap analysis" to develop enterprise wide systems that support organizational goals and missions. Design and supervise development projects and verify delivered results. Ensure development work, follow departmental standards and guidelines. Provide work direction and guidance to other personnel; ensure accuracy of the work of other personnel, operate under deadlines, work on multiple tasks.

Worked as team lead of the ERP implementation and post implementation team.Along with the Implementation, I was also responsible for Process Engineering i.e. the analysis of the current work flows for any non compliance with the ERP System. Focusing mainly on the supply chain of the ERP Reimplementation, which was Oracle Inventory, Fixed Assets, Purchasing & Procurement Contracts modules. Ensured the integration of the Technical OSS with the ERP Inventory and Fixed Assets.

I was responsible for the training, & managing of The Customer Support Department, and setting the SOP’s in accordance with the requirements of the company’s clients 9278, ESTN & Radiant was one of my key responsibilities.Traffic controlling, break scheduling & taking escalated calls thus catering the customer’s complaint on a priority base was one of my key responsibilities.I was coordinating with the Head office (Brooklyn, NY) and our Clients in the USA for on time Customer Complaint handling and quality assurance; and to fulfill the demand of internal and external customers.

Worked in an operational facility, highly technical and customer-oriented multinational manufacturing Organization.Managed 50 plus colleagues (Dentists and Graphic Designers) in day-to-day operations of virtual production, technical resources, analytical services, Customers’ requests and complaints.Data tracking target setting and analysis of production situation on daily bases.Acted as a Process Engineer, as to Improvised the production flow; and worked on to implement the Demand Flow Technology. Used JD Edwards (ERP Software) to monitor the virtual production.Liaison with the Head office (Santa Clara, US) and Operational Facility Pakistan for on time delivery; and to fulfill the demand of internal and external customers.Collaborated with technical and quality staff on daily bases and assured a high quality product supplies.

Master In Business Administration, Information Services

Bachelors In Science, Computer Science, 3.35

Gce O Levels