Mohan Naidu Email & Phone Number

Buffalo, New York, United States

Bangalore Urban, Karnataka, India

Managed a team of Presales representatives, providing guidance, training, and performance evaluations to ensure team effectiveness and achievement of sales objectives.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Role overview:• A dynamic and results-driven professional with a diverse background in the food service industry, contributing expertise in customer service, team leadership, and operations management. • Demonstrated success in various roles at Pizza Hut, Café Coffee Day, and Pizza Hut Delivery (PHD), driving operational excellence, maximizing customer satisfaction, and achieving business objectives.Customer service representative (pizza hut / café coffee day):• Greeted and assisted customers in a friendly and professional manner, ensuring a positive dining experience.• Took orders accurately and efficiently, processed payments, and handled customer inquiries and complaints with tact and diplomacy.• Collaborated with kitchen staff and servers to ensure timely delivery of orders and resolve any issues or discrepancies.Floor manager (pizza hut / café coffee day):• Managed daily operations of the restaurant floor, overseeing dining area cleanliness, ambiance, and customer service standards.• Supervised and motivated a team of servers and host/hostesses, providing guidance, training, and performance feedback.• Implemented strategies to optimize table turnover, enhance customer satisfaction, and maximize sales and profitability.• Conducted regular inventory checks, monitored stock levels, and coordinated with suppliers to ensure adequate supply of food and beverage items.Restaurant manager (pizza hut delivery - phd):