Mona Hendesi Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Manage onboarding and adoption process for company’s biggest client consisting of over 400 school districts
• Lead client onboarding project for company’s newest acquisition in UK
• Work closely with Success and Data Services teams to ensure smooth product migration
• Plan, coordinate and facilitate internal product workshops
• Function as the voice of the new and existing customers and communicate internal feedback to product teams and company’s CEO
• Organize and conduct client product training and Q&A webinars

• Demonstrate value for assigned client accounts by executing on product configuration, product training, client communications, deployment, and hand-off at the end of the product deployment
• Conduct and lead implementation kick-off calls to outline processes and gather requirements
• Communicate deliverables and timelines regularly to the client to ensure the project remains on time
• Configure products
• Coordinate data import
• Conduct product training where online training classes and recordings are not available

Toronto, Canada Area

• Run group fitness classes and bootcamps as well as designing and implementing personalised exercise plans
• Recruit and retain clients through various marketing channels such as direct mail and social media
• Write multiple fitness and nutrition articles for weekly group e-mails and regularly update social media pages with new promotional material

Toronto, Canada Area

• Responsible for maintaining relationships with not-for-profit organizations accounting through daily correspondence, weekly conference calls, and quarterly face-to-face meetings
• Oversee and liaise with multiple internal teams to complete Clients’ projects and daily inquiries
• Promote and sell new services to Clients such as Call Center, Web/Online processing, Data Processing/Cleansing and NCOA
• Provide consultative advise to charities on revenue generation, direct mail segmentation and data extraction criteria
• Deliver effective donation processing resolutions based on research on industry trends and creative problem solving
• Review direct mail material for new fundraising campaigns and provide insight on content and artwork

• Communicate with not for profit clients and marketing agencies regarding the implementation of fundraising campaigns including direct mail and events
• Manage back-end implementation of marketing and segmentation strategies for multiple clients
• Coordinate with the production department to ensure all direct mail packages are within specifications and quality standards
• Collaborate with division’s web team to plan client’s online campaign initiatives
• Work closely with programmers to manage client’s data transfers and process implementations
• Collaborate with division’s developers to manage CRM database and resolve software related issues

• Assisted the management team in selection and placement of new collection on the floor
• Carried out store’s visual responsibilities and documented merchandising reports
• Handled sales tasks and supported the sales team to meet and exceed customers’ expectations