Mona Hendesi Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Manage onboarding and adoption process for company’s biggest client consisting of over 400 school districts• Lead client onboarding project for company’s newest acquisition in UK • Work closely with Success and Data Services teams to ensure smooth product migration • Plan, coordinate and facilitate internal product workshops • Function as the voice of the new and existing customers and communicate internal feedback to product teams and company’s CEO • Organize and conduct client product training and Q&A webinars

• Demonstrate value for assigned client accounts by executing on product configuration, product training, client communications, deployment, and hand-off at the end of the product deployment• Conduct and lead implementation kick-off calls to outline processes and gather requirements• Communicate deliverables and timelines regularly to the client to ensure the project remains on time• Configure products• Coordinate data import• Conduct product training where online training classes and recordings are not available• Maintain in-depth product knowledge and stay up-to-date with ongoing product releases• Share relevant client information acquired during onboarding with the success management team• Propose appropriate fee-based Professional Services based on client requirements

Toronto, Canada Area

• Run group fitness classes and bootcamps as well as designing and implementing personalised exercise plans• Recruit and retain clients through various marketing channels such as direct mail and social media• Write multiple fitness and nutrition articles for weekly group e-mails and regularly update social media pages with new promotional material

Toronto, Canada Area

• Responsible for maintaining relationships with not-for-profit organizations accounting through daily correspondence, weekly conference calls, and quarterly face-to-face meetings• Oversee and liaise with multiple internal teams to complete Clients’ projects and daily inquiries• Promote and sell new services to Clients such as Call Center, Web/Online processing, Data Processing/Cleansing and NCOA • Provide consultative advise to charities on revenue generation, direct mail segmentation and data extraction criteria • Deliver effective donation processing resolutions based on research on industry trends and creative problem solving • Review direct mail material for new fundraising campaigns and provide insight on content and artwork

• Communicate with not for profit clients and marketing agencies regarding the implementation of fundraising campaigns including direct mail and events• Manage back-end implementation of marketing and segmentation strategies for multiple clients • Coordinate with the production department to ensure all direct mail packages are within specifications and quality standards • Collaborate with division’s web team to plan client’s online campaign initiatives • Work closely with programmers to manage client’s data transfers and process implementations • Collaborate with division’s developers to manage CRM database and resolve software related issues • Cooperate with fundraising Clients to implement coding and generate business rules for new and ongoing direct mail campaigns • Actively participate in new client integration projects and process optimization

• Assisted the management team in selection and placement of new collection on the floor• Carried out store’s visual responsibilities and documented merchandising reports • Handled sales tasks and supported the sales team to meet and exceed customers’ expectations