Ivan Moran Email & Phone Number

Miami, Florida, United States

Collaborated with cross-functional teams including product managers, developers, and compliance officers to support product lifecycle management. Led ideation and product enhancement efforts by identifying system improvements based on user needs and facilitating user feedback sessions to drive innovation. Managed the user experience for key product areas and worked closely with Agile teams to ensure timely feature delivery. Contributed to product roadmaps and assisted in the preparation of training materials for stakeholders, ensuring a seamless adoption of new features.

Miami, Florida, United States

Led a team responsible for processing financial documents, ensuring compliance with SLAs and regulatory standards. Managed workflows, provided coaching to employees, and spearheaded continuous improvement initiatives. Collaborated with management to meet client needs and deliver operational excellence.

Miami, Florida, United States

Managed day-to-day operations, overseeing workflow efficiency and compliance with company standards. Coordinated with team leads to optimize resource allocation and ensure operational objectives were met. Provided leadership and training to staff to improve productivity and enhance service delivery. Collaborated with senior management to identify process improvements and implement strategies for operational excellence.

Miami/Fort Lauderdale Area

At the Florida Department of Health, I managed the vital records office in Miami-Dade County, overseeing the issuance of birth and death certificates and ensuring compliance with Florida Statutes and departmental policies. I led a team of 10-15 employees, divided into two key areas: cashier operations at the front counter and a research team responsible for investigating and following up on pending certificates. Streamlined processes to ensure that birth and death records were filed accurately and within state-mandated timeframes. Worked closely with hospitals, funeral homes, physicians, and medical examiners to ensure timely and accurate registration of vital records. Regularly reviewed and improved office workflows to align with Florida Statutes, boosting efficiency and service quality. Conducted staff training and performance evaluations to maintain high levels of accuracy and adherence to legal requirements. Developed a culture of accountability and continuous improvement within my team, ensuring top-quality public service delivery.

Miami/Fort Lauderdale Area

As a Field Operations Manager at Dish Network, I led a team of field service specialists, ensuring efficient service delivery and maintaining high standards for customer satisfaction. My focus was on supporting and developing my team to provide the best possible experience for our customers. Managed and coached a team of field technicians to ensure timely and safe installations, adhering to company and OSHA guidelines. Conducted field audits and safety checks to maintain compliance and maximize operational efficiency. Collaborated with dispatch and third-party vendors to optimize technician routes and address service issues in real-time. Provided ongoing training and support to improve team performance and service quality.

Bachelor'S Degree, Computer Software Engineering, 3.76

Activities and Societies: Dean List. Graduated with Cum Laude recognition.During my studies at the University of Phoenix, I learned.

Certified Scrum Product Owner, Computer Science

Certification from Scrum Alliance on becoming a Certified Scrum Product Owner. Learned the skill necessary to become a successful Scrum.

Master Of Science - Ms, Management Information Systems, General, 3.89