• Lead technical ADA project consulting team aligned to external customer facing applications across Consumer/Wealth Lines of Business with primary focus on desktop & mobile platforms, work directly with UX, Design, Development, and QA teams• Responsible for ADA strategy development, standards definition, training collateral creation and facilitation, and emerging solutions prototyping• Provide expertise to legal, risk, compliance, enterprise-wide training org, internal customer facing applications ADA team, and other areas within the company

• Led Digital Infrastructure Remediation program deploying +30k instances annually ($+5M budget) and Business Continuity/Recovery program for over 300 employees• Developed and led $70M infrastructure decommissioning program, including full datacenter shut down and various application and platform retirements with many unknowns that have delivered key milestones early and exceeded goals• Program Manager for multiple Lines of Business project portfolios (+$10M annually)• Created and led resource scheduling, capacity management, portfolio demand management, financial recovery, and other PMO functions for +1,400 resource organization and +$110M annual budget• eCommerce division representative to Global Technology Workforce Strategy effort• Created eCommerce intellectual property capture program, personally over 20 patents filed and 10 patents granted in wide array of domains

Enterprise Change, Technology & Operations (ECT&O) Process and Optimization Management• Drove creation of business management, process, and routine metrics for Enterprise Utility Computing effort• Created a unified, end-to-end process definition for infrastructure engineering DMAIC Improve/Build phase activitiesCorporate Audit – Global Wealth and Investment Management (GWIM)• Member of GWIM Audit management team • Led the development of audit project/resource tracking and reporting (adopted by the full Audit Division), GWIM Audit contribution to Board of Directors Audit Committee reporting, 2007 project planning,and reportingGlobal Risk Technology Group (RTG) PMO• Lead manager in newly created PMO supporting 400+ associates• Creation and management of project management dashboard production, process adherence, and training• Responsible for special data & reporting projects (i.e. quarterly LOBSA, project portfolio reporting)• Developed collaborative document storage solution, messaging tools, process administration, and cross-group intercommunications strategyDesign Engineering Center of Excellence (DEC)• Developed resource scheduling processes and participated in leadership of impact assessment process that aligned up 6,000 technical resources contributing to more than $100M in application development projects• Created and owned the DEC Lite Process used to manage the technical requirements/design creation for projects (400+/year)• Participated in 2 SEI/CMM process standards audits

+$200MM data-centric LEC start-up that provided business-class Digital Subscriber Line and related suite of internet services to small and medium-sized businesses in the Mid-Atlantic and Southeastern United States• Responsible for all product management, vendor selection and integration, technical marketing strategy, and training for +120 sales person organization