Morgan E. Email & Phone Number

Phoenix, Arizona

• Conducts investigative interviews, analyzes both qualitative and quantitative data, and assesses business-critical incidents alongside Uber’s legal, law enforcement, media, and global safety stakeholders - all while utilizing applied empathy and tactful inquiry.• Detail-oriented; maintained a 100% Quality Assurance score for an 8 month period, which led to a request by Leadership to peer-review various projects/ caseloads, resulting in a significant increase in department Quality Assurance scores. • Selected by Senior Leadership to act as one of two spokespeople (out of over 60 Investigators) for the Trust and Safety department during a national interview with The Today Show.• Consistently asked by Program Managers to educate high-profile corporate stakeholders on Trust and Safety operations.

Chandler, Az

• First point-of-contact for all clients; lead various client programs. Major emphasis on trust-building, communication, developing relationships, and brand marketing.• Responsible for all accounting, billing, invoicing, and inventory of necessary supplies; streamlined all processes for optimal business development and time management. • Committed to all tasks including scheduling, developing material and structure for client sessions, and the creation of all structural systems (filing, risk management policies, website edits, event planning, etc.) for company integrity.

Phoenix, Arizona

• Initiated the origination of lessee contracts on the Operations Management team. • Maintained a 98% legal and compliance accuracy rating throughout tenure. • Worked closely with executive leadership to promote Corporate Social Responsibility through organization of community outreach events, writing a monthly newsletter, and sustainable initiatives.

Phoenix, Arizona

• Provided customers with empathy and sincerity during calls/ email.• As a Customer Service liasion, handled a range of business-critical, safety-related incidents that occur on the Uber application.• First POC; investigates, transcribes, and distributes all details of incident for assessment by Legal Team.• Developed and edited outbound, client-facing verbiage with emphasis on brand recognition, business language, and tonal congruity.