As the sole HR professional at Reach, Inc., I am responsible for overseeing all aspects of human resources operations, including comprehensive recruitment across all levels, employee training and onboarding, benefits administration and tracking, document management, employee file maintenance, disciplinary actions, terminations, workers' compensation, and FMLA compliance. Reach employs over 100 staff dedicated to supporting clients with developmental disabilities.Upon joining Reach, I immediately implemented strategic initiatives that significantly enhanced operational efficiency. Within my first two months, I streamlined both overtime expenditures and open positions by 50%, resulting in substantial cost savings for the company while optimizing team performance.One of my key accomplishments includes reducing the vacancy rate from 38% to 5% within two years through innovative recruitment strategies and streamlined onboarding and training processes for all staff categories. Additionally, during a critical transition period, I seamlessly managed the Finance office, overseeing accounts payable, accounts receivable, and critical financial tasks to ensure uninterrupted operations and employee satisfaction.During this period, I spearheaded the successful implementation of a new payroll and HR system using Paylocity. I meticulously handled data submission, resolved initial payroll errors, and provided troubleshooting support, resulting in significant time and cost savings by eliminating the need for external support services.Beyond my HR and finance responsibilities, I actively engaged with our staff and clients in group home settings, fostering strong relationships and gaining valuable insights into operational needs and employee morale, which greatly supported our recruitment efforts.

I assisted in caring for a teenage girl with a disability who was nonverbal and unable to walk. My duties included helping with feeding via gtube, transportation, socialization, bathing, appointments, and other personal care needs. Over time, I facilitated her transition to living in a group home at Reach, Inc by connecting her family with the appropriate resources. As a result, my assistance was no longer needed.

I supported and collaborated closely with the Human Resource Manager and department managers to ensure the smooth operation of the entire organization. My responsibilities included recruitment, document creation and maintenance, information tracking, training coordination, and overseeing special projects. I adeptly navigated platforms such as Paycom, Orbital Shift, and various job posting platforms. Additionally, I served as the primary recruiter for the entire company, successfully sourcing and onboarding top talent to meet organizational needs. In addition to my HR duties, I assisted on the floor and with cashiering as needed.

As the primary point of contact for patient safety and risk management, I handled 120 phone calls per shift. I ensured that patient orders for imaging exams and procedures complied with regulatory standards, including appropriate use documentation and prior authorizations. My role involved coordinating complex scheduling services for all Diagnostic Imaging exams and procedures, emphasizing exceptional customer service and critical thinking skills.I applied professional judgment and maintained a demeanor aligned with medical ethics throughout my duties. Daily communication with medical and Radiology staff ensured seamless coordination and delivery of quality care. Additionally, I possess advanced proficiency in healthcare and Radiology information systems, leveraging this expertise to enhance operational efficiency.

In a prominent role, I engage regularly with RSI staff, individuals receiving services, and visitors. I provide comprehensive administrative support to both the office and the Human Resources Department, encompassing receptionist duties, assistance throughout the hiring process, training facilitation, and general HR office support.Daily tasks include: running background checks/fingerprinting through NetStudy 2.0; complete MVRs through IntelliCorp; prepare onboarding paperwork for all new hires; complete internal audits and make sure all employees (current and termed) paperwork are up to date, accurate, and correctly filed; I-9 completion, correction, and organization; auto insurance tracking; assist employees and all visitors of RSI; Complete FROIs; complete reference checks; interviews; prepare any paperwork and slideshows for any internal training's, as well as record trainings in Relias; order office supplies and keep a monthly credit card log of all expenses made; run and complete payables weekly; follow termination procedure and make sure all accounts have been deactivated.

I was promoted three times within the company in under 5 years. In this management position, I oversaw a comprehensive program that includes managing a team of 4 individuals and 10+ staff members. My responsibilities encompass all aspects of personnel management: from interviewing, hiring, and training staff, to conducting performance evaluations and check-ins documented in ADP. I develop and maintain written plans and quarterly documentation for each individual served, and lead regular staff and client meetings.In collaboration with case managers, guardians, and team members, I ensure effective communication and coordination through various channels including emails, fax, and phone calls. I conduct monthly audits of program finances and individual accounts, ensuring compliance with licensing requirements. Administrative duties include meticulous record-keeping and filing, managing employee schedules via ADP and Makeshift programming, and overseeing bi-monthly payroll processing through ADP.I maintain up-to-date inventory and oversee supply orders to support operational needs. Additionally, I provide direct support care, including medication administration, to individuals in the program. I am actively involved in the termination, separation, and transfer processes of employees, and participate in unemployment hearings alongside HR as needed.

Work side-by-side with the Human Resource department with a variety of different tasks, such as: recruitment, training and development, marketing, and interviewing/screening. Worked with applications such as Microsoft excel, word, power point, and access, as well as Relias Learning, ADP, Facebook and Instagram, The Applicant Manager (TAM), Craigslist, Canva, and other forms of digital advertising.