Michelle Phan Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Strategize and implement social media strategy, scheduling at least 15 posts per month on client’s desired social media platforms to increase engagement and awareness
• Executed social posts which resulted in a social growth of clients’ Facebook page, increasing their likes from 500 to over 1,650 likes
• Analysed post engagement patterns understanding what customers resonated with best thus adjusting strategies accordingly
• Promote client’s products and services through copy writing with overall goal of boosting reach, engagement and generating leads

• Managed operations of store including opening and closing the store, counting cash float, and making bank deposits
• Maximised potential sales providing extensive product knowledge, multi-tasking when serving more than one customer giving equal attention and service to reach daily and weekly sale targets
• Achieved positive customer satisfaction with an accommodating and friendly service consistently, being named specifically on the customer feedback portal
• Trained new employees, assessed their performances regularly, provided feedback and advise on improvement which resulted in an increase of sales
• Responded to customer’s inquires (telephone and in person), decreased number of customer complaints and increased positive customer satisfaction

• Guided students and implemented checklists for their work to be completed, prioritized its level of importance which improved students’ productivity
• Collaborated with colleagues and discerned students that needed more assistance and provided them extra support and materials needed – resulted in increased number of students achieving their grades
• Volunteered to help where students and teachers needed an extra hand – arranged and supervised small groups of students of 2-4 to complete their assignments needed outside classroom

Bachelor Of Science - Bs, Computing, 2:1

Education record