Matt Erickson Email & Phone Number

Service desk support experience providing support to over 400,000 end users. Efficient and capable in quickly analyzing technical situations and providing swift and concise options for resolving the issue. Familiar with Oracle ticketing systems and ticket escalation process. WPM 60+. Also an experienced Linux user expanding into the field of IT and Systems Admin. I am also Windows/Active Directory/Office proficient as well. I have 5+ years of Linux experience in both Debian based, RPM based, and Arch Linux as well. I currently operate in all three systems on a daily basis. I have some experience with Android development and know my way around the Android SDK. I also have experience in deployment and maintaining servers running a LAMP environment as well as Windows Server. I have knowledge and skills in the hardware aspect of computer repair or tear-down/reassembly.

Listed skills include Linux, System Administration, Web Development, Windows, and 39 others.

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  Enterprise Support Technician

  Minnesota State Colleges And Universities

  Jul 2013 - Present

  Handled two ticketing systems simultaneously. Provided support for system office staff and over 400K students and faculty for Minnesota's largest college system. Proper escalation of incidents when necessary to proper team. Corrected duplicate records/erroneous user data. Verbally communicated with staff and system admins at 31 individual colleges to work together to solve issues. Provided support via phone, email, and live chat. Responded to users needs quickly and efficiently. Always certain to follow up on incidents to ensure a resolution had been made. Also provided FAQ answers in the form of technical writing; not limited to writing instructions end users could easily follow to solve individual issues.