• Innovative software house specialising in providing pioneering software to the motor trade.• Working as part of the senior management team & actively involved in weekly/monthly strategic meetings.• Responsible for the running, including the top line performance, of two web-based software solutions.• One solution provides fleet management and day rate insurance for loan cars and demonstrators, representing 70% of the company’s revenues – incorporating several FCA… Show more • Innovative software house specialising in providing pioneering software to the motor trade.• Working as part of the senior management team & actively involved in weekly/monthly strategic meetings.• Responsible for the running, including the top line performance, of two web-based software solutions.• One solution provides fleet management and day rate insurance for loan cars and demonstrators, representing 70% of the company’s revenues – incorporating several FCA considerations.• Manage the sales pipeline, oversee delivery of new business, and performance against budget. • Collaboration with development to deliver roadmap, regular backlog grooming using ProdPad.• Requirements capture and user story creation along with release notes.• Market research & competitive analysis is performed to ensure we maintain our position in the market. Show less

• Worked as part of the senior management team & involved in monthly strategic meetings.• Collaboration with executive team to define company vision and product goals.• Managed the development & IT budget and attend monthly management accounts meetings.• Responsible for the management of our IT infrastructure, including IT system support technicians.• Helped with the development and implementation of the product management and agile development processes.• Collaboration with… Show more • Worked as part of the senior management team & involved in monthly strategic meetings.• Collaboration with executive team to define company vision and product goals.• Managed the development & IT budget and attend monthly management accounts meetings.• Responsible for the management of our IT infrastructure, including IT system support technicians.• Helped with the development and implementation of the product management and agile development processes.• Collaboration with development and business stakeholders to deliver roadmap items.• Regular backlog grooming using ProdPad which has been configured to mirror our product management process.• Requirements capture and user story creation along with release notes.• Managed weekly product meetings to ensure we deliver a balance of business as usual and strategic ideas.• Market research & competitive analysis is performed to ensure we maintain our position in the market.• Responsible for all 3rd party relationships; CAP, Experian, HPI, Onyx, Extraordinary to name a few.• Heavily involved in the company sale to PIB Group in December 2019, including due diligence and SPA. Show less

• Worked as part of the senior management team, this was a varied role including; IT management, product management, development management, project management, account management, IT support, system testing, optimising internal business processes, and company strategy planning.• IT Management: Responsible for the IT infrastructure within our head office in Barford. Challenges ranged from software to hardware related issues, to the rollout of our new infrastructure. A dedicated leased line,… Show more • Worked as part of the senior management team, this was a varied role including; IT management, product management, development management, project management, account management, IT support, system testing, optimising internal business processes, and company strategy planning.• IT Management: Responsible for the IT infrastructure within our head office in Barford. Challenges ranged from software to hardware related issues, to the rollout of our new infrastructure. A dedicated leased line, exchange server and VOIP system were just a few changes. All of our solutions are web based and I was responsible for commercial negotiations and the configuration of our two production environments. Another aspect to my role was the management of the development and IT budget, this involved attending monthly accounts meetings.• Product and Development Management: I helped manage the development process for the majority of our innovative web based solutions, from the initial idea, working with the development team in implementation, to finalising the software release. I provided product training to all Cooper Solutions team members on a range of systems relating to new enhancements.• Project Management: Responsible for all technical 3rd party relationships; CAP, Experian, HPI, Onyx, Extraordinary to name a few. • Account Management: Worked with BMW UK on the implementation of Mobile Service Device with our tablet optimised fleet management system.• IT Support & Testing: I provided exceptional 2nd and 3rd line support to approximately 5,000 system users. I was solely responsible for testing and the release of weekly software updates, this involved ensuring functionality and usability. • Internal Processes: I implemented our custom Cooper Solutions Wiki and internal IT best practice.• Company Strategy: I was actively involved in monthly strategic management meetings where we set the company vision and strategic goals. Show less

• Supervised the running of the service throughout the Midlands, and created a UK wide training programme.• Field based role involved; computer setups, wireless setups, full computer health check, diagnosis and repair of desktop and laptop computers both software and hardware related.

• Maintained a high level of customer service.• ‘Comet on Call’ academy certified store representative with distinction.

• The role was hands on as well as managerial.• Managed the running of the Food and Beverage Operation focusing on the Tempus Restaurant and Bar.• Implemented a new recruitment and training programme to ensure the smooth running of the Tempus Restaurant.

• Main responsibilities included the overseeing of the running of all the facilities within the hotel.

• The position included a management training programme.

• Involved in the building and testing of Sun workstations and servers, and aiding engineers debug failed material.• Other responsibilities included preparing and leading presentations to management on a range of subjects.• One particular project involved researching solutions to overcome cosmetic failed material, together with formally presenting my findings, recommendations and implementing the solution across the site.