AeroLeads people directory · profile
Mudit Mathur Email & Phone Number
Leader Of Platform Engineering group ( Sr.Director)
at
Talkdesk
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Leader Of Platform Engineering group ( Sr.Director)
Location
Bengaluru, Karnataka, India
Company size
Who is Mudit Mathur? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mudit Mathur is listed as Leader Of Platform Engineering group ( Sr.Director) at Talkdesk, a company with 1304 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Mudit Mathur.
Mudit Mathur previously worked as Global Head of SRE ( Sr.Director) at Talkdesk and Sr. Manager | Core Platform at Twilio. Mudit Mathur holds 12Th from Maheshwari Public School, Jaipur.
Company email context
Email format at Talkdesk
This section adds company-level context without repeating Mudit Mathur's masked contact details.
Talkdesk
Review company-level records connected to Mudit Mathur before choosing the right outreach path.
Profile bio
About Mudit Mathur
A results-oriented leader in Platform Engineering, with expertise in architecture, engineering, and operations, focused on crafting resilient and scalable platforms that streamline product engineering workflows and drive adoption of modernized solutions. Leading a team of 60+ professionals—including Directors, Sr. Managers, Principal Engineers, and SDEs—with an outcome-driven approach to reduce operational toil and enable efficient pathways to innovation. Dedicated to creating “paved paths” for teams, empowering them to deliver impactful results that align with business goals and enhance customer experience.
Current workplace
Mudit Mathur's current company
Company context helps verify the profile and gives searchers a useful next step.
Talkdesk
10 roles · 16 years
Mudit Mathur work experience
A career timeline built from the work history available for this profile.
Sep 2024 - Present
Sr. Manager | Core Platform
Aug 2023 - Sep 2024
Senior Manager, Platform Engineering | Flex
Responsible for setting up new Platform Engineering Team in India ( IAC + SRE) and taking responsibility of developing DevOps culture with Twilio's CXP Organization by paved path towards open stack framework by reducing Toil and cognitive load from Engineering teams, and enable them to focus on customer features. That includes: Build paved path for.
Mar 2022 - Jul 2023
Engineering Leader, Data Platform ( Reliability) - Wxcc
Strategic, Customer focused Engineering Leader with a passion for architecture, engineering and operations.Experienced in development and delivery of Contact Center software with varied area of expertise in Contact Center application development, System management & solution delivery, Deployment and Consulting while managing critical incidents and.
Aug 2021 - Mar 2022
Engineering Leader - Platform Engineering
Formed team of 6 Incident Commanders with sole focus on Incident Handling and Incident Management ( Proactive and Reactive), Root Cause Management (Postmortem),Service Uptime and Availability of Contact Center Platform. Managed 5 DevOps engineers responsible for Contact Center Platform. Created workflows and dashboards to handle Alerting and monitoring.
Oct 2019 - Aug 2021
Leader, Wxcc Engineering - Customer Success (Operations)
Build WxCC Escalation team ground up from handling 2 escalations to 7 escalations per engineer per day. With same OpEx Cost (Headcount), we were able to manage volumes from 864 cases quarterly to 1274 cases quarterly with same headcount.Reducing MTTR of urgent cases from 10 days to 3 days and non urgent cases from 14.5 days to 2.3 days, Month over month.
Aug 2015 - Oct 2019
Lead - Network Consulting Engineer
Managed Services / Technical Consulting.SME in designing contact center solution and provide detailed level architecture for APJ Partners / Customers which caters to customer business needs and deliver to measurable outcomes for business growth.Leading Technical engagements with BFSI / Enterprise customers in India with average agent seat size of 2000+.
Apr 2012 - Jan 2015
Voice Escalation Engineer
Provided structured methodologies of log collection and critical inputs required for TAC from Cisco Partners managing contact centers, like ANI, DNIS, Duration and Timestamp (from Agents) and playbooks for log collection across application or browsers, thereby reduce log collection iteration to 1.Wrote Troubleshooting wikis for new TAC engineers to quickly.
2010 - 2012
~2 yrs
Network Support Engineer
Supporting Nortel Switches and providing operational support to Contact Center Agents.Ensure service uptime at 99.99%Monitored and maintained network and software components according to established guidelines and best practicesProvided regular status updates to customers regarding open ticketsDefined enterprise processes and best practices and tailored.
Jun 2009 - Feb 2010
Team & coworkers
Colleagues at Talkdesk
Other employees you can reach at talkdesk.com. View company contacts for 1304 employees →
PL
Pedro Lucas
Colleague at Talkdesk
Coimbra, Coimbra, Portugal, Portugal
View →
PT
Preston Tewell
Colleague at Talkdesk
Greater Chicago Area, United States
View →
KW
Kelley Wilcher
Colleague at Talkdesk
Palm Harbor, Florida, United States, United States
View →
JG
João Guilherme Ribeiro
Colleague at Talkdesk
Piraquara, Paraná, Brazil, Brazil
View →
TK
Thamiris Krčić
Colleague at Talkdesk
Viseu, Viseu, Portugal, Portugal
View →
RC
Regis Covey
Colleague at Talkdesk
Salt Lake City Metropolitan Area, United States, United States
View →
PO
Pablo Osorio Da Silva
Colleague at Talkdesk
Coimbra, Coimbra, Portugal, Portugal
View →
庄
庄若石
Colleague at Talkdesk
Greater London, England, United Kingdom, United Kingdom
View →
RH
Ryan Hu
Colleague at Talkdesk
Hayward, California, United States, United States
View →
JR
Jhawison Roswilin
Colleague at Talkdesk
Santo André, São Paulo, Brazil, Brazil
View →
Pedro Lucas
Colleague at Talkdesk
Coimbra, Coimbra, Portugal, Portugal
View →
PT
Preston Tewell
Colleague at Talkdesk
Greater Chicago Area, United States
View →
KW
Kelley Wilcher
Colleague at Talkdesk
Palm Harbor, Florida, United States, United States
View →
JG
João Guilherme Ribeiro
Colleague at Talkdesk
Piraquara, Paraná, Brazil, Brazil
View →
TK
Thamiris Krčić
Colleague at Talkdesk
Viseu, Viseu, Portugal, Portugal
View →
RC
Regis Covey
Colleague at Talkdesk
Salt Lake City Metropolitan Area, United States, United States
View →
PO
Pablo Osorio Da Silva
Colleague at Talkdesk
Coimbra, Coimbra, Portugal, Portugal
View →
庄
庄若石
Colleague at Talkdesk
Greater London, England, United Kingdom, United Kingdom
View →
RH
Ryan Hu
Colleague at Talkdesk
Hayward, California, United States, United States
View →
JR
Jhawison Roswilin
Colleague at Talkdesk
Santo André, São Paulo, Brazil, Brazil
View →
2 education records
Mudit Mathur education
12Th
Maheshwari Public School, Jaipur
Bachelor Of Engineering (B.E.), Information Technology - Honours
Maheshwari Public School, Jaipur
FAQ
Frequently asked questions about Mudit Mathur
Quick answers generated from the profile data available on this page.
What company does Mudit Mathur work for?
Mudit Mathur works for Talkdesk.
What is Mudit Mathur's role at Talkdesk?
Mudit Mathur is listed as Leader Of Platform Engineering group ( Sr.Director) at Talkdesk.
Where is Mudit Mathur based?
Mudit Mathur is based in Bengaluru, Karnataka, India while working with Talkdesk.
What companies has Mudit Mathur worked for?
Mudit Mathur has worked for Talkdesk, Twilio, Cisco, Cisco Systems, and Hcl Technologies.
Who are Mudit Mathur's colleagues at Talkdesk?
Mudit Mathur's colleagues at Talkdesk include Pedro Lucas, Preston Tewell, Kelley Wilcher, João Guilherme Ribeiro, and Thamiris Krčić.
How can I contact Mudit Mathur?
You can use AeroLeads to view verified contact signals for Mudit Mathur at Talkdesk, including work email, phone, and LinkedIn data when available.
What schools did Mudit Mathur attend?
Mudit Mathur holds 12Th from Maheshwari Public School, Jaipur.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Mudit Mathur you were looking for.
View similar profiles
