Muhammad Arslan

Muhammad Arslan Email and Phone Number

Supervisor | Operations | Zameen | xAbacus @ Zameen.com
lahore, punjab, pakistan
Muhammad Arslan's Location
Rawalpindi, Punjab, Pakistan, Pakistan
About Muhammad Arslan

I possess strong communication and customer service skills, enabling effective interactions with clients and stakeholders while delivering exceptional support. My technical and analytical expertise allows me to diagnose complex issues, while my teamwork and collaboration skills ensure seamless coordination across departments. I excel in documentation and knowledge management, maintaining accurate and accessible records to support organizational goals. With adaptability, attention to detail, and a focus on enhancing the customer experience, I consistently drive efficiency and satisfaction in all aspects of my work.KEY SKILLS AND EXPERTISE• Proficient in Operational Management• Possess a Care-Oriented approach• Capable of maintaining composure in high-pressure situations• Experienced in Training, Mentoring, and Development• Skilled in Building and Managing Relationships• A Progressive Team Player and Leader• Knowledgeable in Market Research• Technologically and Data-Driven• Well-versed in E-commerce and Lead Generation

Muhammad Arslan's Current Company Details
Zameen.com

Zameen.Com

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Supervisor | Operations | Zameen | xAbacus
lahore, punjab, pakistan
Website:
zameen.com
Employees:
1870
Muhammad Arslan Work Experience Details
  • Zameen.Com
    Operations Supervisor
    Zameen.Com Jul 2023 - Present
    Islāmābād, Pakistan
    As a Supervisor of Operations for the North region, I am responsible for leading and managing a team to ensure operational efficiency and productivity. My role involves tracking performance metrics, preparing detailed reports, and implementing streamlined workflows to optimize processes while adhering to company policies and quality standards. I oversee resource allocation, equipment management, and interdepartmental coordination to ensure seamless operations across teams. Customer service excellence is a priority, as I address client requests, resolve escalations, and implement strategies to enhance satisfaction. Additionally, I focus on training and mentoring team members, identifying skill gaps, and fostering professional growth. I am also responsible for troubleshooting operational challenges, ensuring compliance with safety and regulatory standards, and managing special projects to drive organizational success.
  • Zameen.Com
    Operations Team Lead
    Zameen.Com Sep 2021 - Apr 2023
    Islāmābād, Pakistan
    Led the videography operations for the North region, overseeing a team to deliver high-quality shoots and edits for residential and commercial properties. Ensured seamless coordination with stakeholders, optimized workflows, and maintained equipment and safety standards. Trained team members and implemented innovative techniques to enhance output quality and efficiency.
  • Abacus Consulting
    Customer Service Team Lead
    Abacus Consulting Jul 2018 - Jul 2021
    Islāmābād, Pakistan
    Operations Team leader (Careem)Managed Customer Experience, market research, sales and support teams. Leadership and mentoring to build and manage teams. Business development and improvement initiatives. Digital & Social Media Customer Care. Ensuring daily TAT and other daily compaign targets. Quality Assurance reports and presentations. Conducting Team sessions for Quality & CSAT targets.
  • Tawasul Healthcare Tpa (Pvt) Ltd
    Data Entry Operator
    Tawasul Healthcare Tpa (Pvt) Ltd Sep 2015 - Mar 2016
    Rawalpindi, Punjab, Pakistan
    Maintaining database by entering new and updated customer and account information. Prepares source data for computer entry by compiling and sorting information.Medical insurance claim clearanceClient dealing

Muhammad Arslan Education Details

Frequently Asked Questions about Muhammad Arslan

What company does Muhammad Arslan work for?

Muhammad Arslan works for Zameen.com

What is Muhammad Arslan's role at the current company?

Muhammad Arslan's current role is Supervisor | Operations | Zameen | xAbacus.

What schools did Muhammad Arslan attend?

Muhammad Arslan attended University Of The Punjab, F. G Quaid E Azam Degree College, Lasani Model School.

Who are Muhammad Arslan's colleagues?

Muhammad Arslan's colleagues are Sana Asgher, Muhammad A., Sarfraz Ahmed, Baber Sohail, Muhammad Raza, Sohaib Zafar, Syed Abdaal Hussain.

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