Muhammad Arslan Email & Phone Number

Lahore, Punjab, Pakistan

Inbounds calls to manage Patients Appointments like confirmation, rescheduling, cancellation. Guide patients about Doctors availability time, Prior authorisation, Insurance eligibility, Procedure information, Centre location. Forward patients requests to the relevant departments.

Pakistan

• Answered 150 Emails in Uber Delivery Partner Support, and 80 Calls in Uber Live Order Support a day depending on the task and queue.
• Resolved users’ issues by creating a good image of the company by using a soft tone.
• Enhanced user’s interest and confidence in the company with professional skills like active listening, showing empathy, maintaining a positive tone, apologizing sincerely where required, acknowledging the situation.
• Achieved all targets like 95%-99% quality, AHT and 85%-90% CSAT many times.
• Gave a good business to the company by promoting their products and made 75%-85% of users to use the service again.
• Utilized tools like Bliss, SalesForce, Starphone, and G-Sheets in different projects.

Lahore, Punjab, Pakistan

• Worked as a Customer Support Officer to fix users issues with company and to answer their queries.
• Answered 100-130 calls on daily basis and maintained all KPI’s.
• Managed all users record by using my data entry skills.
• Have a perfect command on MS Office (Word, Excel, PowerPoint) especially on Excel formulas and functions.
• Prepared many reports to analyze agents daily, weekly and monthly progress.

Pakistan

• Answered 80-90 inbound calls, on daily basis.
• Handled users queries to fix their issues with the service.
• Maintained a good repute of company for customers to make them to use the service without any issue.
• Achieved best stats like AHT, CSAT, Quality Score every month.
• Trained new agents to get good stats.