Muhammad Ikmal Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Onboarding 30+ outlets with more than 93% product success implementation.• Consulting client to define the best uses of implementation towards their needs.• Work with sales, product and support teams to ensure satisfying customer journey.

Petaling Jaya, Selangor, Malaysia

• Managing and leading a team of 5 people in the Customer Success department.• Handling more than 300 outlets as a key account manager.• Collaborating with key stakeholders to make sure product development is submitted in a timely manner.

Petaling Jaya

• Execute data reconciliation and migration in the system according to the client’s requirements.• Providing technical training and user manual to the outlets.• Execute troubleshoot related to the system according to SLA that has been designated.

Puchong, Selangor, Malaysia

Puchong, Selangor

• Monitoring Online Marketing and Operating E-Commerce Online Store.• Arranging booth rental and conducting sales at showroom and exhibition.• Managing sales operation and arranging delivery to customers.• Familiar with SQL Financing for opening Invoices and Delivery Orders.

Kota Kemuning

• Responsible to assist in planning and coordinate the operation of the company.• Prepare Product Sold Report, Road Show List, and Sales Report to Head of Department.• Process and verify Rewards and Incentives for the sales team.• Familiar with Microsoft Excel (i.e: Pivot Table & VLookup).

Shah Alam, Selangor, Malaysia

• Undergo internship at Engine and Transmission Plant as Quality Control.• Gathering and analyzing data for quality checking and improvement purposes.• Doing Capability Analysis and Two-Sample T-Test using Minitab Software.

Bachelor Of Science - Bs, Statistics

Foundation Degree, Accounting, First Class

Education record