Murilo Main Barroso Email & Phone Number

Location Austin, Texas, United States

Austin, Texas Area

- Provide bilingual technical support and troubleshooting procedures utilizing MS Teams or WebEx. Update and work assigned cases in a timely manner to achieve target response time in FreshDesk. Research and troubleshoot customer problems and inquiries. Contribute to translation of Blue Prism’s knowledge base. Resolving customer’s RDA (Robotic Process Automation) design and create custom VBOs for customers. Troubleshooting customer’s IIS, encryption, TLS/SSL and Load Balancer, Working with customer’s cloud environment AWS and Azure.  Test the problems presented by customers in our laboratory, analyzing their cause (bugs, unexpected behavior in the product...) and offering workaround. Analysis of bugs presented in our systems, identifying their causes, proposing corrective actions and workaround. Give support on: Windows 7, 10, 2008, 2012, 2016 and 2019, MS SQL 2008, 2012 and 2014 and running some queries against Blue Prism database to find root cause analysis.  Helping customers troubleshoot Hypervisor, Hyper-V 2012, 2016, and a bit in 2019, ESXI (VMware) 5.5, 6.0, 6.5, 6.7 and 7. Administrate our internal laboratory: o VMware 6.7 U2 environment by: Updating, managing users, roles and groups, preventive maintenance, creating VM Templates and maintaining them updated to reduce updating time once deployed. I was responsible for creating a PowerShell script to run weekly to turn off unessential VMs to optimize our resources for other VMs.o Manage the infrastructure composed of one of each component (App Servers, Interactive Client and Digital Worker) of Blue Prism (5.0x, 6.2.2, 6.3.2, 6.4.3, 6.5.1, 6.6, 6.7.2, 6.8, 6.9, 6.10.1, 7.0) so we can perform test against. o Manage the Active Directors, Group Policy, Shared Drive, DNS, and Certification Authority on our Domain Controllers. o Manage our pfSense Firewall, DHCP for our virtual machines, OpenVPN that validates users on the main Domain Controller.

Columbus, Ohio Area

- Provide bilingual technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing. - Update and work assigned cases in a timely manner to achieve target response time on SalesForce.- Research and troubleshoot customer problems and inquiries.- We Log dive with in Veeam’s logs, Windows event logs to troubleshoot errors.- Veeam Backup, Backup Copy and replication, Physical and Virtual Tape Servers.- Give support on: Windows 7, 10, 2008, 2012, 2016 and 2019, MS SQL 2008, 2012 and 2014 and running some queries to check. - Hypervisor, Hyper-V 2012, 2016, and a bit in 2019, ESXI (VMware) 5.5, 6.0, 6.5 and 6.7- Contribute to documentation to build Veeam’s knowledge base.- We help clients troubleshoot there DNS, Block Ports (using software like Iperf), Credential issues and other Hardware and software issues they could have while trying to backup.

81 Winant Pl

Building pcs, repairing and troubleshooting, on HP, Dell and Lenovo laptops, desktops and servers.Customers support on all pcs, with step by step support to troubleshooting and resolving the issue the clients are having over the phone or even Remote connect (using TeamViewer) to help the customers.

Martinsville, New Jersey

RCA

São Paulo E Região, Brasil

• Management of staff, sales representatives and teachers.• Management of operations.• Management of IT department.- Technical support responsibilities including:- Installing, building, upgrading, configuring, troubleshooting, optimizing, diagnosing and preventive maintenance, hardware and operating systems, virtual machine environments, VMWare, ESXI with additional elements of security skills in PCs, Laptops, Networks, WAN, LAN, DCHP, routers, switches, Wi-Fi, load balancing router, SOHO network, Access control, Printers IP, Windows Domain Controller, Active Director, Exchange Server, Firewall, File Server, Router, VPN, Computer Networks, DNS, DHCP, Gateway, Proxy configurations- Installation, configuration, and troubleshooting of operating systems, hardware, software and printers.- Management/Programing of web design in asp, php and JavaScript with a full system calendar for the students to schedule there classes online.

São Paulo E Região, Brasil

• Dispatch. • Red Cap.• Load Control.• Aircraft weight and balance load sheet.• Attended Diamond (SMILES) clients for Varig Airlines.

Major In Administration, Business Administration And Management, General

High School

High School