Mustafa Ali Email & Phone Number

United Arab Emirates

• Providing day-to-day technical support to RTA's Taxi E-hail Automated Management System (TEAMS)’ users and devices; by maintaining the system, investigating and tracking all issues, along with testing and deployment of software changes and new releases.- Testing, installing and configuring mobile/taxi systems and base/infrastructure systems and managing and monitoring them to insure highest levels of availability and performance.- Providing customer focused technical support for all installations, upgrades and maintenance activities.- Proactively monitoring and maintaining systems to help meet contracted SLAs and up-time targets.- Ensuring that all processes are followed and documentation is supplied accurately and on time.- Proactively supporting the management team to achieve goals and to identify opportunities for improvements.

Dubai, United Arab Emirates

• A member of a team of qualified IT engineers who complement the Service Desk team onground to install and maintain hardware devices and software; Having following coreresponsibilities:- Managing hardware configuration and inventory- Monitoring the health of online devices- Migration of user settings and files from old devices to new devices- Applications’ versions and licensing management- Managing service packs and patches, fighting viruses and spyware, and controllinggreynet applications.- Providing 2nd and 3rd level technical support for RTA end users.- Administering users’ permissions, security and IT policy compliance.- Conducting IT induction sessions for new joiners and basic IT fundamentals training forusers in Arabic and English.- Liaising with hardware and software vendors in case of support, warranty, updates,patches, installation, etc …

United Arab Emirates

• Provided technical support for HP Personal Systems Group in HP Commercial Contact Centre, Middle East.- Responded to requests for technical assistance by phone, email and/or using a help desk management system (Remote connection software).- Provided instant information to solve problems that face customers when possible or otherwise assigned onsite engineers for customers or advised customers to contact service centres when needed.- Provided advisory to solve issues, information about parts and configurations to partner engineers.- Acted as a liaison between customers, partners and technical escalation teams.

• Was a member of a team of engineers tasked with ensuring the fault-free operation of Sudani network, and selected to perform tasks as:- Monitoring all IN & VAS related components to ensure that their alarms are audited and promptly serviced.- Extracting Performance Data, CDR’s and Alarm logs for delivery to the teams that need them and conducting periodic reports.- Maintaining IN & VAS databases and software/hardware configurations.- Participating in tests, fault investigations, upgrade/enhancement activities and preventive maintenance.- Taking regular Backups for some IN nodes.

Khartoum, Sudan

• Participated in tutorial sessions and laboratory demonstrations covering Pascal, C, Java, Data Base Systems, Principles of Electrical Engineering and Introduction to Electronic Engineering topics at Faculty of Engineering and Architecture.• Taught Microprocessor and Assembly Language at Faculty of Technological and Developmental Studies.

• Installed software for security and time attendance systems, configured them and trained users to use them.• Participated in making applications for asset tracking and programs for pharmacies and supermarkets using Barcode technology.• Supported customers by solving their problems and answering their questions during warranty period. • Participated in marketing presentations to provide the client with the technical features of the products.

Master Of Technology (M.Tech.), Information Technology

Bachelor Of Science (Bsc), Electrical And Electronics Engineering