Michael Kim Email & Phone Number

Seattle, Washington, United States

- Using SQL, Bash, and cURL API to resolve anomalies and SMPP/MMS related cases.- Working with Gateway and API.- Working independent in a graveyard shift at a fast-pace environment. Staying updated to new releases and updates.- Utilizing Jira to communicate information.

Greater Seattle Area

- Assist business clients with usability, API integrations, and technical issues found in our software.- Worked closely with NOC and Engineers, raising software application and SMPP/MMS network related anomalies.- Testing quality assurance for software applications before launch with Product team.- Worked closely with Sales and Finance, assisting with.

Mukilteo, WA

• Handle ordering and receiving the tools, COTS, and materials necessary for upcoming projects.
• Administering the inventory, systematically, within the intranet and the machining floor for an easy accessibility and discovery.
• Keeping the floor and the office organized by keeping track and labeling the work order in the stages it is currently on.

Bellevue, WA

• Utilized advance data and analytic applications to execute projects on Salesforce handling various clients’ financial data for their IT investments.
• Provide support, via call or Jira ticket, with clients’ infrastructures by looking through lines of outputs and data to determine the issue and a resolution.
• Daily communication with the client’s CIO, their advocate, and the Engineer in a fast-pace environment to meet the deadline of all projects.

Richardson, TX

• Running cases to find 3GPP issues in the OSI Protocol Model in mobile, tablet, and gear watch devices.
• Communicating with design teams and R&D on resolving recurring and new issues.
• Determining the source of the anomaly from stress testing android devices and descriptively reporting to the hardware team.
• Training new members.
• Taking the role as a team manager and leading my own team and project.

Bellevue, WA

• Handled various protocol tests for GSM, UMT, LTE, and VoLTE with Rhode & Schwarz.
• Executed and created test plans and clear, concise test scripts for new products or enhancements to existing products.
• Define moderate level test scenarios and variation in accordance with test scripts provided by manufacturers or mobile carriers.
• Ensure software solutions meet customer requirements for usability and functionality.

Kirkland, WA

• Provided technical support for issues that involved home networking, cable television, and phone issues.
• Held customer service responsibilities that consisted of taking payments and dispatching field workers to go out and fix issues that could not be taken care of from a remote location.
• Assisted training new employees.

Lynnwood, WA

• Repair computer anomalies from hardware to software issues.
• Responsible for multiple small businesses regarding fixing malfunctions with their technical equipment.
• Setup POS programs for business and make sure there are no bugs or defects, regression tests, and have all data set and perfected for the clients.

Seattle, WA

• Responsible for patient's daily meal plan based on their diet.
• Kept a clean germ-free environment at all times.
• Recognized from multiple departments for my reliability and hard work, therefore was constantly requested to assist other departments.