Michael Kim

Michael Kim Email and Phone Number

Network Operations Center Engineer at Zipwhip @ Zipwhip
seattle, washington, united states
Michael Kim's Location
Lynnwood, Washington, United States, United States
Michael Kim's Contact Details

Michael Kim personal email

n/a
About Michael Kim

Michael Kim is a Network Operations Center Engineer at Zipwhip at Zipwhip. He possess expertise in technical support, hardware, regression testing, test cases, mobile devices and 4 more skills.

Michael Kim's Current Company Details
Zipwhip

Zipwhip

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Network Operations Center Engineer at Zipwhip
seattle, washington, united states
Website:
zipwhip.com
Employees:
274
Michael Kim Work Experience Details
  • Zipwhip
    Network Operations Center Engineer
    Zipwhip Sep 2019 - Present
    Seattle, Washington, United States
    - Using SQL, Bash, and cURL API to resolve anomalies and SMPP/MMS related cases.- Working with Gateway and API.- Working independent in a graveyard shift at a fast-pace environment. Staying updated to new releases and updates.- Utilizing Jira to communicate information.
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  • Zipwhip
    Technical Specialist
    Zipwhip Nov 2018 - Sep 2019
    Greater Seattle Area
    - Assist business clients with usability, API integrations, and technical issues found in our software.- Worked closely with NOC and Engineers, raising software application and SMPP/MMS network related anomalies.- Testing quality assurance for software applications before launch with Product team.- Worked closely with Sales and Finance, assisting with customer satisfaction.- Trained new hires.
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  • Idl Precision Machining
    Inventory Manager
    Idl Precision Machining Mar 2018 - Nov 2018
    Mukilteo, Wa
    • Handle ordering and receiving the tools, COTS, and materials necessary for upcoming projects. • Administering the inventory, systematically, within the intranet and the machining floor for an easy accessibility and discovery.• Keeping the floor and the office organized by keeping track and labeling the work order in the stages it is currently on.
  • Apptio
    Technical Support Analyst
    Apptio Sep 2016 - Jan 2017
    Bellevue, Wa
    • Utilized advance data and analytic applications to execute projects on Salesforce handling various clients’ financial data for their IT investments.• Provide support, via call or Jira ticket, with clients’ infrastructures by looking through lines of outputs and data to determine the issue and a resolution.• Daily communication with the client’s CIO, their advocate, and the Engineer in a fast-pace environment to meet the deadline of all projects.
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  • Blue Telecom Inc. Solution
    Quality Assurance
    Blue Telecom Inc. Solution Jun 2015 - May 2016
    Richardson, Tx
    •Running cases to find 3GPP issues in the OSI Protocol Model in mobile, tablet, and gear watch devices.•Communicating with design teams and R&D on resolving recurring and new issues.•Determining the source of the anomaly from stress testing android devices and descriptively reporting to the hardware team.•Training new members.•Taking the role as a team manager and leading my own team and project.
  • Device Inside
    Quality Assurance
    Device Inside Jul 2014 - Jan 2015
    Bellevue, Wa
    • Handled various protocol tests for GSM, UMT, LTE, and VoLTE with Rhode & Schwarz.• Executed and created test plans and clear, concise test scripts for new products or enhancements to existing products.• Define moderate level test scenarios and variation in accordance with test scripts provided by manufacturers or mobile carriers.• Ensure software solutions meet customer requirements for usability and functionality.
  • Wave Broadband
    Technical Support Representative
    Wave Broadband Jun 2012 - Jun 2014
    Kirkland, Wa
    • Provided technical support for issues that involved home networking, cable television, and phone issues.• Held customer service responsibilities that consisted of taking payments and dispatching field workers to go out and fix issues that could not be taken care of from a remote location.• Assisted training new employees.
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  • Seattlei
    It Assistant
    Seattlei Oct 2010 - Jun 2012
    Lynnwood, Wa
    • Repair computer anomalies from hardware to software issues.• Responsible for multiple small businesses regarding fixing malfunctions with their technical equipment.• Setup POS programs for business and make sure there are no bugs or defects, regression tests, and have all data set and perfected for the clients.
  • Harborview Medical Center
    Dietary Unit Clerk
    Harborview Medical Center Jul 2011 - May 2012
    Seattle, Wa
    • Responsible for patient's daily meal plan based on their diet.• Kept a clean germ-free environment at all times.• Recognized from multiple departments for my reliability and hard work, therefore was constantly requested to assist other departments.
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Michael Kim Skills

Technical Support Hardware Regression Testing Test Cases Mobile Devices Troubleshooting Windows Tcp/ip Customer Service

Michael Kim Education Details

  • Kamiak High School
    Kamiak High School
    High School Diploma

Frequently Asked Questions about Michael Kim

What company does Michael Kim work for?

Michael Kim works for Zipwhip

What is Michael Kim's role at the current company?

Michael Kim's current role is Network Operations Center Engineer at Zipwhip.

What is Michael Kim's email address?

Michael Kim's email address is mk****@****hip.com

What schools did Michael Kim attend?

Michael Kim attended Kamiak High School.

What skills is Michael Kim known for?

Michael Kim has skills like Technical Support, Hardware, Regression Testing, Test Cases, Mobile Devices, Troubleshooting, Windows, Tcp/ip, Customer Service.

Who are Michael Kim's colleagues?

Michael Kim's colleagues are Anantha Thyagarajan, Amy Crumb, Jeffrey Vanderhoeven, Jeff Parrish, Bambi Rodriguez, Megan Wildwood, Jaclyn Ciuk.

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