Mylene Ocbian- Eusebio Email & Phone Number

Dubai, United Arab Emirates

Resolve local technical issues in the Dubai office.Monitor all equipment in the office.Troubleshoot individual device issues (Laptop & mobile) for different business units.Coordinate with vendors regarding procurement, warranty and repair.Raise ticket for escalation for limited access issues.Setup laptops and mobile devicesDecommission old equipment.

Dubai Media City, Dubai, United Arab Emirates

Assist with various administrative function.Manage procurement of office accessories and supplies.Generate reports for telecommunication accounts (Du), investigate discrepancies and report to relevant department.Adhoc on IT functions.Assist on reception duties.Coordinate with different business units’ technical departments.

Dubai, UAE

Reports to the Director of the company.Generates Daily report previous day's trade.Generates Month-End report.Ensure that the company complies with compliance function as required by the Exchange.Manage company expensesFacilitates visa renewal and trade license renewal through DMCC portal.Aggregate spreadsheets for Audit.TALLY ERP 9 - Doing entries for.

Dubai, UAE

• Assist customers with what they need. Promoting showroom products and third party items.
• Introduce customers to new product line; give them ideas about what's new in the electronic market.
• In charge of handling POS System on tendering/discounts and troubleshooting.
• Responsible in handling showroom stocks, in ordering new items and transferring items to other showroom and monthly inventory.
• Coordinates with the retail coordinator regarding Polling( transfer of sales from POS to GEMS)

Queszon City, Philippines

• Gives accurate and timely update of end of day/week/monthly report.
• Generates weekly analysis of the site’s performance and determine the factors that contributed to its success/failure on a planning and scheduling perspective.
• Effectively assess system issues and resolve on their end and/or escalate to the appropriate group for immediate action.
• Monitors real time activities of agents from different accounts.
• Manage schedules of call center agents for different accounts, implementing break schedules and other OTP’s (off the phone) like feedbacks, huddles and coaching.

Quezon City, Philippines

• Assists clients with their different concerns every time they call the customer service.
• Offer new options to their account like supplementary card. Gives ideas about what is inside the membership rewards catalogue and how they can access the catalogue.
• Do maintenance in the account of the client like change in billing address, posting of travel notes, etc.
• Making follow up for the updates on the client’s concerns like credit limit increase, dispute of charges and statement of account reprints