Nada Ghoneim Email & Phone Number

Dubai, United Arab Emirates

Cairo, Cairo, Egypt

-Managing 52 accounts: including Lamar, Cartona, Akhbar Alyoum, Soufy, Dar Al Teb and Reportage.-Handling the execution and performance of the clients’ campaigns.-Monitoring the spending and collections of the clients’ Ad funds.-Led the case studies project: Collected data and success stories from various clients, that helped sales and marketing teams sell.

Cairo, Cairo, Egypt

Cairo, Cairo, Egypt

Cairo, Cairo, Egypt

-Handled the planning and scheduling of 3 clients’ content calendars: Medical Digital Solutions, Hassabo International Hospital, and Onsy El Soroury.-Created proposals for new prospective clients.-Proofread and edited articles, website pages, E-books, and sales copies.-Designed digital marketing strategies for 4 clients.-Established online presence for our.

Cairo, Cairo, Egypt

-Managed 7 accounts: Medical Digital Solutions, PharmaAccess, Innovative Digital Solutions, Hassabo International Hospital, Onsy El Soroury, Helio Dental Clinic, and Solo.-Oversaw the execution of the clients’ content calendars, strategies, and proposals.-Delivered 4 stand-alone website projects in 3 months.-Led the rebranding project for.

-Managed 4 accounts: Vichy Laboratoires, La Roche Posay, Bank du Caire, and Blue Blue El Sokhna.-Oversaw the execution of the clients’ content calendars, strategies, and proposals.-Monitored our monthly payments.-Provided personalized attention to each client.-Assumed responsibility for ensuring complete project satisfaction-Ensured clear communications.

-Handled the planning and scheduling of 3 clients’ content calendars: Vichy, Bank du Caire, and La Roche Posay.-Supported the team during sales pitches, created content for proposals, and brainstormed ideas for other accounts.

-Supervised the community management operations of 13 clients (Including Mountain View, El Sallab, Air Cairo, L’Oreal).-Lead a team of 7 community managers.-Created the department’s crisis management plan.-Crowdsourced a knowledge base for each account in cooperation with my team.-Lead the consultancy project for Bank du Caire: To establish a community.

Egypt

-Led a team of 11 Customer Experience Specialists.-Designed a Training and Development plan for all departments.-Designed an Employee Engagement Program for the Customer Experience Team.-Designed a communication plan for all departments.-Maintained a consistent presence on the floor and acted as the first point of contact for escalations on critical and.

Cairo Governorate, Egypt

-Moderated the company’s FB & IG pages, and tickets received through the Zendesk.-Increased the response rate from 40% to 98% in 1 month.-Designed a complaints management system to track and handle the drivers-related complaints received from our customers.

Cairo Governorate, Egypt

Managed the No-Fault type insurance projects of 2 US-based companies: AAAMG Leasing Corp. and Accelerated DME Recovery.

Cairo Governorate, Egypt

-Handled referrals and insurance collections for No-Fault type insurance patients for 2 US-based companies: AAAMG Leasing Corp. and Accelerated DME Recovery.-Designed the company logo.

Cairo Governorate, Egypt

Marketed durable medical equipment to patients based in the US.

Cairo Governorate, Egypt

Handled the billing inquiries and complaints of Vodafone customers based in the UK.

Bachelor'S Degree, French Language And Literature

-La civilisation française (16ème - 21ème Siècle) -Phonétique et linguistique -La traduction (Français <-> Arabe - Arabe <-> Français) -La.

Education record