Nakia J. Green (She/Her) Email & Phone Number

Palo Alto, Ca, Us

Palo Alto, Ca, Us

Washington, D.C., Us

Georgetown's Executive Certificate in Diversity Equity Inclusion, one of the top DEI programs in the country, emphasizes the best practices and latest academic research in cultural competency and DEI. Instructor: Theoretical Foundations of Diversity & Inclusion-This course offers a perspective on historical and sociological factors impacting DEI in the U.S. It works to differentiate between EEO, Affirmative Action and Diversity and Inclusion. The course tracks the evolution of the field of DEI through the emergence of U.S. Civil Rights Movement to new developments in neuroscience that have led to the application of cognition theories (Emotional Intelligence, Implicit Bias, etc.) to DEI work. Foundational theories in the field of DEI Management is covered.Instructor: A Systems Approach to DEI Measurement-This course has a heavy emphasis on metrics and analytics. It works to enhance participants' professional expertise in the application of DEI theory and process consultation as components of managing differences in the workplace. Models of measurement to establish the return on investment (ROI) of D&I initiatives will be presented and reviewed. Participants gain a clear understanding of how system theory applies to measurement and accountability in DEI initiatives.

We are a full-service DE&I consultancy that creates and establishes results-driven, transformational strategies for homogenous organizations inspired for change. We achieve this by centering the uniquedifferences and abilities of an organization's employees and future talent as the catalyst tocreate structural and sustainable change.

Chicago, Illinois, Us

inQUEST Consulting LLC, founded in 2011, is a collective of business and DEI thought leaders. We help individuals, teams and organizations think, lead, and interact inclusively. Every member of our team has direct internal business experience in addition to being subject matter experts on a variety of workplace issues relating to issues of Diversity, Equity & Inclusion (DEI).

Charlotte, Nc, Us

In charge of leading a successful business unit through sales, operational excellence, customer relations, risk management and resource allocation. Build and cultivate important partnerships, while training and nurturing top performance among staff. Demonstrate and model Bank of America core values. Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework. *Succeeded in turning around an underperforming team and expanding profitability by 30% with better team cohesion and community liaison in a small business space. *Guided the team through multiple organizational changes, while maintaining customer satisfaction scores, staff morale and operational excellence.*Personally coached and mentored 4 associates into next-level positions in only 3 months.

St Louis, Missouri, Us

Designed and implemented sales training programs that optimize results for AT&T’s Chicago Call Center market on behalf of Direct TV. Assumed responsibility for Training and Development of four call centers with approximately 40 leaders with 500+ frontline employees. Created culture change, and development trainings for leadership teams to better manage and develop their people.* Revived behavioral based training processes for low performing representatives to improve overall sales results. Additionally, trainings resulted in associates becoming more aligned with center and organizational goals. * Created multiple people initiatives based upon character of each call center designed to improve overall organizational effectiveness for the centers that resulted in 25% sales growth month over month.* Through personal coaching efforts, significantly increased Language (Spanish speaking) center attachment rates from a national standard of 55% to hitting and maintaining 75% target held by English speaking centers - first time goal achievement for client.

Bellevue, Wa, Us

In charge of leading a cross-functional team of 6 direct reports at this $1 million retail location in downtown Chicago. Formed and administered leadership-training programs for potential leaders and sales staff. Organized and conducted site training in sales techniques, customer service, and product knowledge. * Launched a district-wide B2B initiative to enhance market awareness and productivity among sales associates, resulting in 300% higher B2B sales and 2 promotions for top performers.* Coordinated area partnerships with small businesses and executed special events to drive referral volume, while lifting community awareness for partners.* Fully restructured the corporate training program for area stores to expand manager input in the on-boarding process and significantly impact associate performance.

Chicago, Illinois, Us

Responsible for overseeing staff recruiting, training, scheduling and counseling efforts with 7 direct reports and $500,000 budget. Persistently improved brand awareness through aggressive PR strategies for acquiring new clients and optimizing customer satisfaction levels.* Built and retained positive relationships with local Chambers of Commerce and the Roosevelt Road corridor of the Forest Park district, resulting in 11 businesses becoming active in the Chamber of Commerce and greater community involvement.* Hosted the first-even community sales event for the company in Forest Park that generated 25 new-client contracts, along with a standardized process for future sales events.* Designed and instituted a training platform for non-corporate locations to better align customer experience in neighboring markets and improve staff productivity.

Overland Park, Kansas, Us

Held progressive leadership roles at different locations and oversaw all aspects of product sales, store operations, internal training, vendor relations, orientation sessions, business processes and product roll-outs. Conducted a variety of special events to expand brand awareness, promote sales, and enhance customer engagement.* Promoted as first-ever Associate in Illinois and Wisconsin through Lead Sales Associate to Store Manager, bypassing the Assistant Manager step.* Succeeded in exceeding monthly sales goals at 4 city and suburban locations: Naperville, Bolingbrook, Hyde Park, and Wacker.* Personally mentored and coached 8 Associates into Lead/Manager positions over 3 years.* Won the National Motorola contest for 42nd Super bowl tickets after increasing sales year-over-year throughout the entire organization.

Executive Diversity And Inclusion Management, Diversity Equity And Inclusion

Masters Of Divinity (Mdiv) & Masters Of Business Administration (Mba), Theology/Theological Studies & Business (International Consulting & Entrepreneurship)

Master'S Degree, Leadership

Bachelor Of Arts (B.A.), Corporate Communication

Associate Of Arts (A.A.), General Studies