Nancy Chavez Email & Phone Number

Business Advisory Services consultant with expertise in organizational effectiveness and agile change management • EXPERTISE AREAS: Change management and agility, organizational strategy and culture, business process excellence, organizational learning and development, program management, human-centered experience design• INDUSTRY EXPERIENCE: Public and social sector, healthcare, pharmaceuticals, consumer packaged goods, financial services• PROJECTS: Business intelligence program change management; Marketing operations process optimization and training; Contact center Salesforce training program; Team culture assessment and strategy • CERTIFICATIONS: Slalom Change Agility, Process Optimization Green Belt

• Built capacity of district and school teams to implement the Breakthrough Results Approach, a 10-week iterative cycle that empowers school leaders to develop measurable performance goals tied to key organizational challenges like attendance, instruction, and operations• Coaching areas: designing productive engagements with team leaders, providing individual and team coaching, and offering real-time, data-driven professional development

Chicago

• Part of the senior executive leadership team to set organizational strategic priorities around core program transformation, new business product development to expand impact, and operating model changes to reflect the core values and organizational commitment to diversity, equity, and inclusion• Established new approaches to organizational strategy management and collaboration that led to: o New tools to facilitate cross-team collaboration and design-thinking problem-solving o Increased strategic clarity and alignment for organizational initiatives, teams, and o Improved coordination and communication on cross-team, strategic initiatives• Designed and led strategic projects on complex system challenges like product strategy shifts in response to the pandemic, new data systems implementation, and operationalizing DEI aspirations• Developed and coached an 8-10 person team resulting in 98% team engagement scores at its peak• Guided modernization of data infrastructure to enable the organization to operate at larger scale

Chicago, Il

• Part of the senior strategy team to set academic and budgetary priorities for the institution and direct strategic implementation efforts for City Colleges of Chicago Reinvention initiative • In partnership with teams across the system, implemented a performance management system fromCEO- to college-level that led to: o Driving system-wide graduation rate from 9% to 17% in 5 years o Doubling degrees awarded from ~2,500 to ~5,000 in 5 years o Timely student interventions through early alert data triggers and regular dialogues• Redesigned and led the Decision Support department to deliver services in strategy andperformance management, data capability building, and external data compliance.

Center For Operational Excellence

• Led diverse teams of college faculty, staff, and students to develop and propose solutions in theareas of online learning, remediation and developmental education, and student enrollment• Led implementation of CCC’s first system-wide Business Intelligence solution, making anunprecedented amount of institutional information available to enhance faculty and staff operations, strategy, and decision-making. Primary work included building a custom data warehouse with the IT and Research team, identifying and connecting critical data sources, and making relevant information available to all employees to guide decision-making. • Managed other Reinvention strategic initiatives and collaborated across district departments and colleges to ensure strategic alignment of work; guided and/or conducted strategic data analysis on online learning, holistic placement, developmental education, and CCC student enrollment and geography.

Chicago, Il

• Delivered internal performance management support to central office departments• Guided client departments to establish performance indicators for core functions, evaluate operational impact using data, and conduct performance management sessions with CEO• Facilitated cross-functional problem-solving and collaboration in areas of high-risk student services, security officer training needs, and school response to misconducts, suspension, and expulsions

• Designed and launched online knowledge management system to organize school improvement practices and support weekly professional development of district and school instructional coaches. • Coordinated teams of knowledge developers, conducted professional development sessions on wiki-based technology, and provided recommendations to improve organizational learning and effectiveness.• Completed Education Pioneers professional development seminars on education reform initiatives.

- Developed strategic planning and leadership systems for district and state educational organizations. - Conducted student achievement data analysis for Oakland Unified School District schools, Sacramento Unified School District, Portland Public Schools District, and the Pennsylvania Department of Education.- Edited and wrote content for Learning Leaders Journal and Learning Leaders Digest. - Oversaw development of company website by coordinating content writers and web developer.

Mpp, Education Policy

Master of Public Policy, Nonprofit Management Executive Certificate Concentrations in Education, Social and Family Policy, and Nonprofit.

Ba, Public Policy Studies, Japanese

Activities and Societies: Service Opportunities in Leadership, Asian Students Association, Students of the World