Nancy Polanco Email & Phone Number

Providing analysis, solutions, and general marketing expertise to help Saks Fifth Ave. successfully sell merchandise.Complexity of Role:• Daily interactions with all levels of brand managing and sales management, as well as managers of various other functional teams, to drive results.• Design and deliver sales force training related to customer experience as well as train new employees.• Build relationships with sales force that facilitate ability to influence and motivate.• Reviewed international orders and ensure proper shipping protocols are used.• Oversees print production of assigned projects including brochures, sales collateral, brand direct mail, and onboard collateral.• Determine customer needs through focus group, periodically attending weekly sales force meetings.• Thorough Clienteling to build retention using various teqniques such as contacting with updates of products, Thank You cards, event invites, and/or gifts.• Participated in training new associates of company policies, cashiering and selling procedures.• Assisted customers in purchasing leather goods, watches & fine jewelry, shoes and ready-to-wear.• Processed transfers of products between other Paul Smith stores within the North American network.• Developed events/ incentives that allowed customer growth, with emphasis placed on building local market.• Assisted sale associates with various customer service issues, i.e. dissatisfied customers, returns, defective merchandise and repairs.• Recruited candidates for all levels within the department with qualifications that met company standards.• Managed and insured completion of all inventories and cycle count preparations.• Opened and closed store in the absence of the store manager.

Listed skills include Luxury Goods, Watches, Fashion, Retail, and 13 others.

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  Wood Tobe-Coburn School

  Fashion Merchandising Marketing Management