Nancy Quinn Email & Phone Number

As a member of the Enterprise Risk Management Transformation Team, provide leadership and take responsibility for planning, directing, and coordinating activities, pertaining to technology and business unit programs and projects.

Promoted to Senior Manager within Distribution Project Management.

Direct a team of Project Managers, within Distribution Project Management, focused heavily on the branch consolidations and relocations program including regulatory requirements and notifications to the OCC (Office of the Comptroller of Currency). In addition, my team is responsible for management of the branch database, inclusive of managing reports and notifications to all areas of the bank, including finance and internal departments responsible for government reporting. Responsibilities also include management of large Retail initiatives as assigned that have a focus on process improvement and operating efficiencies.

Managed Retail Network Management programs and worked as a Team Leader for the Project Administration, Infrastructure, Process Improvement & University Branches Team within RNM Project Management.

Managed programs, in the former National City, Retail Initiatives department, for the Branch Network that align with the broader corporate and Retail Banking strategy. Lead employees and senior management towards common goals with a focus on achieving measured results to successfully implement projects.

Directed and coordinated activities and projects, in the former Provident Bank, Financial Center Support department, that improved operational processes to maximize efficiency and minimize risk associated with branch operations. Developed project proposals for automating functions while ensuring cost feasibility. Analyzed, developed, and implemented policies and procedures for branch associates and related departments. Prepared responses for branch and functional internal audits.

Instructed and coached branches on usage and incorporation of newly implemented Siebel Software in their daily sales process. This was a six-month assignment in the former Provident Bank.

Provided service and customized solutions for clients and prospects, in the former Provident Bank. Utilized profiling process to uncover needs and recommend appropriate products and services. Developed and retained customer relationships, focusing on service and profitability. Held Series 6 & 63 licenses. Received Retail wide Circle of Excellence award twice in 2001. Received Retail wide monthly Sales Excellence award six (6) times.

Opened new branch and trained new staff on researching losses, working proof changes, and managing branch cash flow, in the former Provident Bank. Recommended and sold products that met specific client needs. Established operations to ensure timely and efficient processing of transactions.

Promoted to position after 6 months, in the former Provident Bank. Managed daily operations, providing leadership to customer service representatives. Maintained cash vault, negotiable items, return items and proof changes. Minimized controllable losses by adhering to audit standards. Scored consistently above 90% on Customer Satisfaction Surveys. Obtained high quality sales referrals with an outstanding conversion ratio.

Master'S, Business Administration, Project Management, 3.93

Certificate In Strategy And Innovati, Tepper School Of Business

Bs, Digital Design

Activities and Societies: International Honours Society