Narinder Kumar Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

-Actively listens to customers and offers products and technical support to cater their internet or wireless needs.-Train new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.-Responsible for driving sales and meeting sales targets for the store.-Develop and retain the high-performing sales team that’s passionate about the customer service experience and driving the business to the next level.-Grow and develop the team, help them realize their true potential and move towards the next role in the Company.-This will involve coaching and mentoring sales staff, monitoring performance, and identifying opportunities for improvement.-Participating in mandatory team meetings and on-going training sessions, so as to ensure an environment of continuous learning and growth.-Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.-Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.-Organized trade shows and events to showcase products, build brand awareness, and generate leads for future sales opportunities.-Managing and mentoring a team of sales associates, providing coaching and feedback to help them improve their sales skills and meet their targets.-Creating and implementing marketing strategies to attract new customers and retain existing ones.-Preparing regular sales reports and presenting them to upper management, as well as analyzing data to identify areas for improvement.-Responsible for ensuring that customers are satisfied with their experience in the store, and for handling any complaints or issues that may arise.

Mississauga, Ontario, Canada

-Successfully met and exceeded the sales targets assigned by applying Up-selling Techniques and promoting new Product offerings.-Increased overall sales by 10% and postpaid sales by 20% within 2 months of my Joining date.-Determined the needs of customers and provided recommendations on the best solutions to meet their needs.-Accurately documented sales and customer account changes in our company systems and databases.- Reach and attain sales objective tailored to each customer’s needs to ensure that they are satisfied and content with the service provided.

Brampton, Ontario, Canada

-Actively listens to customers and offers products and technical support to cater their wireless needs.-Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.-Same-store sales increased by 153% from $0.98 million to $2.48 million within 2 years under my leadership.-Sales of additional products like Cellular accessories and Device protection increased by 84% from Dec 2018 - Dec 2019.-Improved the performance ranking of the store in the district from Number 8 to Number 3 within the first year of my working as Sales manager and maintained the status until my last day working there.-Authorize discounts on sales and return of merchandise.-Complete accurate transactions in an effective and precise manner with an attention to detail.-Efficiently resolve issues during the first contact.-Take responsibilities to resolve issues from beginning to end.-Receive and incorporate feedback on a regular basis, to improve personal and professional development.-Managed inventory control, cash control, and store opening and closing procedures.-Reach and attain sales objectives tailored to each customer’s needs to ensure that they are satisfied and content with the service provided.-Make and purchase the sale order for the store.-Manages to make the schedule.-Train and supervise other employees.

Brampton, Ontario, Canada

-Took responsibility for working with customer's confidential documents to perform credit checks.-Sold merchandise and processed payments by totalling purchases and processing cash, Debit or Credit Card payments appropriately.- Actively listens to customers and offers products and technical support to cater their wireless needs.- Responsible for receiving, merchandising and creating displays.- Complete accurate transactions in an effective and precise manner with an attention to detail.- Efficiently resolve issues during the first contact.

Kitchener, Ontario, Canada

Kitchener, Ontario, Canada

- Take Customer orders and make beverages and some food items.- Worked in Drive Thru.- Complete cash transactions and collect payments from customers.- Assist other team members.- Provide friendly customer service.