Natalie Carson Email & Phone Number

- Coordinate and manage logistics of department-wide projects including six capital projects with budgets ranging from $1.9-$6.2 million, three land acquisitions totalling approximately 110 acres, and infrastructure maintenance and upgrades along the Monon Greenway totally approximately $1 million.- Perform research on municipal policies and procedures to ensure compliance; create department-wide policies, procedures, and legal forms/templates; including implementation of a new learning management system by providing training to five divisions, and incorporating feedback to further develop policies and procedures.- Oversee the management and maintenance of department-wide asset inventories and records management including end-of-life destruction, depreciation, and disposal.- Manage the procurement process, including public bidding process for contracts in excess of $150,000; prepare contracts, engagement letters, RFQ’s, RFI’s, and the like.- Assisted with Park Board attorney’s retirement transition including retention of outside counsel, division and transfer of duties between self and outside counsel, digitization of twenty years of legal files, and creation of monthly legal team meetings to discuss, manage, and assist outside counsel with current legal projects including property acquisition, contracts/agreements, recording documents, tort claims, and litigation management.

Indianapolis, Indiana Area

- Provided legal, trial, and administrative support for two senior litigation partners and assisted six additional attorneys in various areas of practice; often personally requested by attorneys to work on complex cases and detail-oriented projects.- Managed and maintained paper and electronic filing systems; arranged depositions, meetings, and conferences locally, nationally, and internationally.- Drafted and revised legal documentation including letters, pleadings, motions, discovery requests and responses, proposed orders and judgments, contracts, agreements, and wills.- Maintained and updated attorney calendars using case management software regarding upcoming deadlines and filing of documents including complaints, answers, petitions, motions, responses, replies, and orders.- Reviewed 25-50 active files with attorneys weekly to organize action plans for drafting documents, upcoming calendar events, discovery tasks, and other case management details.

Indianapolis, Indiana Area

- Supported and assisted law office administrator with IT and software management, marketing, library management, client development, and administration; researched and created documentation for firm administrative policies and procedures.- Assisted in the addition of new collections practice; created workflows, forms/templates, and case management processes; managed growing collections practice consisting of 300-500 open files ranging from $10,000 to $1.5 million; required constant written and verbal communication with 25-50 different clients.- Trained seven attorneys and five support staff in the use of office systems, library and research software, document management systems, billing systems, filing protocols, and calendaring procedures.- Drafted and edited complaints, answers, affidavits, motions, and proposed orders; reviewed docket, incoming and outgoing correspondence, and payment information to maintain accurate status spreadsheets.- Maintained firm calendar with court hearings, deadlines, and other important firm dates.- Coordinated ten firm events attended by more than 20 participants such as client appreciation dinners, staff training, strategic planning, and community outreach.

Indianapolis, Indiana Area

Indianapolis, Indiana Area

- Adapted to each customer to provide excellent customer service- Received an average of 90% on Customer Service Secret Shops- Resolved issues with Customer Service Quality and Customer Information Program- Responsible for funds raised for The Woodforest Charitable Fund- Trained new employees- Ordered and organized essential supplies

Bachelor Of Science - Bs, Psychology

With minor in political science.

Associate'S Degree, Paralegal Studies

High School Diploma