Natalie Sharp Email & Phone Number

Denver, Colorado, United States

• Work with a fully remote team of developers to build, deploy, and manage a suite of course design applications that utilize JavaScript/jQuery, MariaDB relational databases, and the Canvas LMS REST API • Design and implement new tools to improve our existing applications• Use Jira, Hubspot, and Canvas to manage release notes, resolve user-reported bugs, and address feature requests from a user base of 500+ institutions and organizations worldwide• Provide ongoing support, training, and documentation for end users via Hubspot Knowledge Base, Canvas, and 1:1 meetings to diagnose and fix complex issues

Golden, Colorado, United States

• Provided L2 support for student and faculty-initiated Canvas requests, improving SLA compliance by 15% in FY21 and maintaining customer satisfaction score of 92% • Delivered one-on-one and small group trainings for newly-deployed learning technology on campus, including Cidi Labs DesignPLUS, Gradescope, zyBooks, MATLAB, EquatIO, and many others • Developed custom JavaScript and Python programs to streamline routine business processes and handle specialized faculty needs related to Canvas LMS • Collaborated with Trefny Center for Innovative Instruction to support online course development, review course builds, and maintain documentation on existing campus technologies

Yerevan, Armenia

• Independently taught four 10-week intermediate (Level B1+) EFL courses for 60 adult learners o Courses: Business English, Public Speaking through the Arts, Creative Writing, Academic & Business Writing • Created open access web-based and web-enhanced versions of EFL courses in Moodle LMS

• Provided customer support for complex property inquiries • Collaborated with support team to contribute to machine learning algorithm and service improvement

Boulder, Colorado, United States

• Worked with team of four consultants in providing instructional and technological support for faculty-initiated ServiceNow ticket requests, helping increase customer satisfaction rating by over 12% from 2018 to 2019 • Recruited, trained, and conducted UX surveys for faculty participants for instructional software pilot; analyzed results to recommend tool adoption and continued conducting trainings during campus-wide rollout • Organized and facilitated faculty trainings and workshops related to Canvas, Desire2Learn, Moodle, and other campus-supported academic technology applications • Developed and edited asynchronous training materials and documentation for instructional design projects in a variety of academic disciplines

Boulder, Colorado, United States

• Independently designed course syllabus, assignments, and grade scheme for university-level creative writing courses (ENGL 1191, ENGL 2021)• Created online course components in Desire2Learn and Canvas LMS for flipped classroom instruction • Instructed 80 students across five course sections in principles of creative writing

Boulder, Colorado, United States

• Designed and managed Subito Press website, including regular updates to publicize literary contests, new book releases, and employment opportunities • Read, evaluated, and edited 70-100 page manuscripts for publication in small print run • Assisted with regular communications to authors and book distribution company

Milledgeville, Georgia, United States

• Helped administer services to students registered with ODS and guide new students through registration process • Coordinated appointment schedule and operated ODS paratransit van to transport students around campus as needed

Master Of Fine Arts - Mfa, Creative Writing

Bachelor Of Arts - Ba, English Language And Literature, General