•Diagnosed and resolved a critical data ingestion failure due to an inflexible pipeline by redesigning and implementing new transform processes for raw data extracts, meeting a stringent three-day deadline.•Implemented agile methodologies to effectively coordinate project timelines and deliverables, leading to improved team performance and successful project completion.•Automated deliverable process by implementing Python scripts, resulting in a 50% reduction in delivery time and improved operational efficiency.•Created multiple ad hoc reports using Python, consistently meeting deadlines, including projects with 24-hour turnarounds.

•Leveraged technical skills in Excel to analyze customer feedback, guiding user-facing product improvements and enhancing overall customer experience.•Analyzed customer data using pivot tables, VLOOKUP, and index match, revealing that customer adoption of new product features is influenced by familiarity with the product rather than the size of the business.•Collaborated with the Product Team to develop and present data-driven recommendations for reallocating resources towards customer education initiatives.

•Utilized analytics tools to monitor campaign performance and identify optimizations for enhanced engagement and conversion rates.•Produced engaging written content for multiple marketing channels including blog posts, emails, landing pages, newsletters, and social media posts for Campaign Creators' internal campaigns.•Assisted in the creation of engaging copy for the company's monthly newsletter, resulting in a 20% increase in reader engagement and clickthrough rates.

•Collaborated with cross-functional teams to analyze survey results and recommended financial and legal support initiatives based on community feedback to ensure sustainable growth.•Analyzed 50+ Freedom of Information requests from councils to evaluate their backing for community-owned land, leading to the development of a lobbying and campaign tool.•Designed and maintained project management processes to keep campaigns on track and ensure accountability, managing timelines across campaigns and verticals.

• Applied my knowledge of the community to create posts that increased customer interaction by 50% within the first month.• Interacted with unsatisfied customers through Facebook to ensure their complaints were heard and addressed within the company.

• Implemented strategic plans for property enhancement and management by communicating with 250 clients and 8 vendors.• Inputted payroll, coordinated employee schedules, reviewed and paid invoices.• Filed and maintained legal documents, such as court documents and legal lease documents.

• Managed a press database to identify allies and networks aligned with the organization’s goals.• Prepared, through independent research, an informational bulletin addressing the benefits and misconceptions regarding alternative transportation for public consumption.