Natalie Emery Email & Phone Number

Seattle, Washington, United States

Richmond, Virginia, United States

Authored copy templates aligned with brand styling for public communications and marketing, increasing and transforming warm leads to 10% of monthly profits for Pilates company. Collaborated with teams and program directors on projects to ensure seamless transitions and deliveries. Owned client relations and conducted regular check-ins, informed clients of.

Richmond, Virginia, United States

Delivered exceptional customer service to 13+ repeat and new clients. Coordinated average of 3 weekly concurrent bookings while simultaneously onboarding new clients.-Achieved 96% client response rate averaging 28 minutes response time by establishing communication plan-Acquired 13 repeat customers and maintained 5-star rating with client-focused service.

Richmond, Virginia

Partnered with Lab Director and 8 other colleagues to curate collection of 3D printed artifacts for educational programs and museum collections.-Streamlined 3D printing process by cataloguing and correcting 300+ data points in Excel-Assisted in securing grant funding by painting 15 historically accurate 3D artifacts for East Coast museum exhibits-Boosted.

Leesburg, Virginia, United States

Delivered high quality customer service to over 50 customers a day, recommending menu items and increasing upsells by 10%. Revamped underperforming menu items and made suggestions to business owners for new product recommendations. Worked with a team of 3 to manage production, customer experience, and aesthetics of the store.

Lansdowne, Virginia, United States

Inputted patient demographic and chart information into eClinicalWorks.

Purcellville, Virginia, United States

Efficiently managed reservations using OpenTable, optimizing table turnover and maximizing seating capacity, while taking into account server preferences. Handled reservation changes and special requests with professionalism and attention to detail. Skillfully managed challenging situations, including handling customer complaints and resolving conflicts.